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Excellent 8.7
Based on 402 reviews

Recent customer comments

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Excellent



based on 402 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.6

4.7 Stephen M.
United States
March 08, 2016
Dirty food - bugs in food
Location
Stayed in Club Level - food was terrible as bugs in bread, food was served cold, breakfast they ran out of food - cinnamon roles, staff were less than trained, head manager clueless tied to bug issue, etc ... Poor venue indeed.

8 kim K.
United Kingdom
February 15, 2016
Wonderful hotel
Location, staff and health spa.
i love this hotel and always stay there in Bangkok

10 CHAORAN X.
Hong Kong
February 03, 2016
Brilliant
Staff, location and facilities
Very comforted and very nice for staying with young children

9.3 talal A.
Oman
January 12, 2016
good hotel
location location location

9.3 Ahmed S.
New Zealand
January 06, 2016
Great hotel Great service
Sevice, location & facilities

9 Jinhyun A.
South Korea
December 28, 2015
very good. only one thing I request is to improve
service. food
Very good

9.7 Michael J.
United States
December 24, 2015
Good
Clean location food

10 Trung L.
Vietnam
December 06, 2015
Attentive, helpful staffs
1Professional and great service.2 in the heart of BKK with reasonable price. 3 great restaurants inside the hotel
We stayed for 5 nights at your hotel, we tried the New York steak house this time with a couple of our friends. Food was Fabulous, very quality beef cuts from the world cooked to perfection. I lost my fone on the taxi departing from the hotel and was assisted buy concierge team to find back my fone. A lot of effort and sympathy were shown to help me call taxi company, the driver etc.. I really appreciate your attitude towards guests lost items even though it was not lost at your hotel. At the end didn't get my phone back but once again, thank you to the concierge team for their help. In overall, a great hotel, clean, nice restaurants and street food is just across the bridge🌞🌞. See you again in February. Thank you Warmest regards, Le.

6 Stephen M.
United States
November 23, 2015
Overrated Hotel
Location
Room quality was good as were the housekeping staff. Excellent in fact. As for the Club Level staff and food, it was shall we say terrible. The food was far less than deserving Club level quality as the budget has clearly been cut. What they call food was garbage at best! Starts at 6PM (too late) and the quality and slection is bare thin. The staff in the Club Level stands around talking to one another vs. serving guests. Front desk Club Level staff do not understand English and are poorly trained. Took me (4) attempts to get info correctly tied to minor re-booking issue. Again, if yur going to proclaim to be (5 star) then man up and improve Club Level quality of food and service. As for hotel Steakhouse, I had the T-Bone and baked potato. Over cooked and far too expensive given the quality of the meat. I've had better steaks at Outback Steakhouse quite frankly. The location of the hotel is good and the staff downstairs upon entry are nice. Took a while to get a simple taxi as the fellas upfront apparently are clueless tied to taxi requests. Overall - the Mgt team needs to go back to Mmgt team school and understand that Club Level guests should receive perks like decent quality of food, served at 5pm vs. 6pm with above average service included in the offering. This is a 4 star hotel!

9.7 Thomas P.
Germany
November 08, 2015
Excellent hotel
Very friendly hotel staff