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Excellent 8.7
Based on 1364 reviews

Recent customer comments

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based on 1364 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Morten K. from Norway
Business travelers
Stayed one night in May 2014
Good business and shopping location
Close to shopping, quality as expected
Good, but lackeys that little extra to make the hotel unique. Checkin and check out very slow
Reviewed May 29, 2014

wong L. from Malaysia
Business travelers
Stayed 2 nights in September 2013
staff, clean, comfort
have a really great experience
Reviewed May 27, 2014

Muhamad R. from Singapore
Stayed 2 nights in May 2014
Good stay
Location, staff, facilities
Good stay although expected more from a 5-star hotel in terms of room facilities and television.
Reviewed May 27, 2014

Justin C. from Singapore
Business travelers
Stayed one night in October 2013
Standard affair
Large room,
Reviewed May 22, 2014

Kelvin T. from Malaysia
Stayed 2 nights in October 2013
Grand, Posh, Quiet
Reviewed May 20, 2014

Thim M. from Singapore
Business travelers
Stayed one night in September 2013
Wonderful staff service compensated
Location, Location, Location
Everything was good until we found a dead cockroach in the washroom. Ugly encounter was compensated by good staff services.
Reviewed May 19, 2014

Lorenzo P. from Italy
Business travelers
Stayed 2 nights in May 2014
Clean, Excellent Service
Service, Location, Very nice and big rooms
The JW Marriott is my only choice when I come to KL for work, it has really great rooms and staff, a very nice Sauna and Fitness centre and is centrally located so that you have access to a lot of bars/restaurants at night.
Reviewed May 18, 2014

Rungnapa R. from Thailand
Business travelers
Stayed 4 nights in May 2014
beautiful and clean rooms. so Impressive
Very convenient and perfect for ding and shopping.
Reviewed May 15, 2014

BADRUNISSA A. from Malaysia
Stayed 3 nights in May 2014
obliging with never ending smiles all round
efficient friendly and up to the mark
We had a very relaxing time in the luxury of our room and enjoyed the shopping malls just a stones throw from the hotel
Reviewed May 06, 2014

Ali A. from Oman
Business travelers
Stayed 5 nights in April 2014
location, clean and restuarant
As expected
Reviewed May 05, 2014