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People love this hotel for:
    Nearest transport:
  • Medan Train Station (0.6 Km / 8 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Kuala Namu International Airport (23.0 Km)
    Customer comments:
  • "Big rooms", "Excellent facilities", "Good breakfast", "Good location"
    Top attractions in the area:
  • City Hall (0.7 Km / 9 min walk)
  • Grand Palladium Mall (0.7 Km / 9 min walk)
  • Merdeka Square (0.7 Km / 9 min walk)
  • Merdeka Walk (0.7 Km / 9 min walk)

Note: Distances are measured as a straight line.

JW Marriott Medan

Jl. Putri Hijau No. 10, Medan Perjuangan, Medan, Indonesia 20111 (Show on map)

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"Staff& food were absolutely amazing& super clean hotel.Best..."

Bradley, New Zealand October 04, 2015
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October 07, 2015 - October 09, 2015 | 2 nights
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Features of JW Marriott Medan

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • bar
  • business center
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shared kitchen
  • shared lounge/TV area
  • smoking area

Sports and Recreation

  • billiards
  • fitness center
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Chinese (Mandarin)
  • English
  • French
  • Indonesian

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Hotel Description
Conveniently located in Medan, JW Marriott Medan is a great base from which to explore this vibrant ...see more Conveniently located in Medan, JW Marriott Medan is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Deli Plaza, Putri Hijau Hospital, Centre Point Mall.

Take advantage of a wealth of unrivaled services and amenities at this Medan hotel. While lodging at this wonderful property, guests can enjoy 24-hour front desk, 24-hour room service, facilities for disabled guests, luggage storage, Wi-Fi in public areas.

The hotel features 280 beautifully appointed guest rooms, many of which include internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk. The hotel's recreational facilities, which include hot tub, fitness center, sauna, outdoor pool, spa are designed for escape and relaxation. JW Marriott Medan is your one-stop destination for quality hotel accommodations in Medan.
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Recent customer comments

Filter by Traveler Type
All reviews (1232)

Business travelers (330)

Couples (368)

Solo travelers (177)

Families with young children (163)

Families with older children (123)

Groups (71)

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Room Comfort/Standard
All reviews (1232)
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Bradley S. Couples
New Zealand, October 06, 2015
This is the best hotel I've ever stayed in!!

Staff& food were absolutely amazing& super clean hotel.Best Ive ever stayed in.Thoroughly recommend it
SUPERB!!!!!!!Best Hotel I've ever stayed in!!!!
mathanakaran N. Couples
Australia, September 28, 2015

* friendly staff, attentive, helpful
my stay was excellent in marriott, we were handled by merry that time, this is my honeymoon trip. i was happy that she arranged my room perfectly, my room was upgraded, there was a cake and art towels as well in the room. im so happy for that, merry do her job well, explained everything, hotel facilities and all, she congratule us for our marriage. thank you so much for marriot for gave a excellent service for us.
JEF T. Business travelers
Singapore, September 22, 2015
JW Marriott Medan

Manager at Prime Steak address me by name, Wi Fi connection stable, near airport express train station.
in view of the very poor and disappointing service though we had spend a substantial amount entertaining our guests within Marriott premises. e.g. 2 dinner total 38paxs and lunch 4 paxs. Hotel lack of amenities in the rooms and the other problems where thoroughly disappointing consider we have stayed in other Marriotts in US, Manila etc. I.e. Executive floor No slippers, no face washers in the bathroom No hair conditioner,No guest comment card in the room The phone in the bathroom wasn't working bathroom flooded when taking a shower. Poor service on the smokers terrace, I had to call the staff 3 times for orders taking. There was NO answer on three occasions when using the red "at your service" button on the room telephone. The bath towels are not white, obviously poor laundering QC. The iron had a cry dirty sole plate, I requested for a new iron which spewed dirty water onto my shirt when the steam button was pressed. The ongoing challenges of the name change from yours to mine. Not what one expects of a JW Marriott. Our friend who recommended Marriott‎ at Medan was so embarrassed on hearing our feedback. He insisted we stayed at his home for the remaining night after our respective appointments on 17th Sept.
Charles S. Couples
Singapore, September 18, 2015
Excellent Customer Service

Staff, staff and staff
Staff were sympathetic and helpful when I lost my credit cards and helped me recover them from a shopping mall.
lenna L. Families with young children
Indonesia, September 19, 2015
Very good

Nice foods, helpful staff, the gym also perfect
I will come back n sleep there... no need find other hotel... here is perfect. I've tried to stay many hotels but here really good.
ALVIN W. Business travelers
Indonesia, September 09, 2015
Best hotel in Medan

Location, room comfort, staff friendliness
ALVIN W. Business travelers
Indonesia, September 08, 2015
Best hotel Medan

location, luxury, friendly staff
linda L. Families with young children
Indonesia, September 18, 2015
Good and clean hotel

Cleanliness, service level
Everything is good, but thebaby cot is old and dirty.
Franciscus S. Couples
Indonesia, August 23, 2015
still the best hotel

got upgraded room at the corner, very large room, view outside was awesome, clean and very good condition
we stayed two nights on august 2015, check in and out very fast and efficient, got room upgraded which was very large and comfortable. Staff was nice and helpful, everything is jw marriot high standard
Vita T. Couples
Indonesia, September 06, 2015
Not good, not bad

Hotel room, housekeping, nothing else
I would not rate this hotel as a 5-star hotel. Except for the brand name, nothing really shouts 5-star during our stay in the hotel. Swimming pool attendants were unfriendly, breakfast was not good. The lounge service was bad. On a lighter note, security and front office were very friendly and polite. The room was also clean and comfortable.

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