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About JW Marriott Medan


Well-placed in the shopping, business, restaurants area of Medan city, JW Marriott Medan provides a most conducive spot for you to take a break from your busy days. Only 1 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. Also within easy reach are Deli Plaza, Putri Hijau Hospital, Centre Point Mall.

Take advantage of a wealth of unrivaled services and amenities at this Medan hotel. The hotel offers access to a vast array of services, including gift/souvenir shop, 24-hour security, daily housekeeping, printer, taxi service.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers wonderful recreational facilities such as hot tub, fitness center, sauna, golf course (within 3 km), outdoor pool to make your stay truly unforgettable. Whatever your purpose of visit, JW Marriott Medan is an excellent choice for your stay in Medan.
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  • Wi-Fi in public areas


  • taxi service
  • valet parking
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • spa/sauna
  • gym/fitness
  • fitness center
  • sauna
  • spa
  • massage

Swimming & soaking

  • swimming pool
  • hot tub
  • outdoor pool

Land sports

  • golf course (within 3 km)
  • table tennis

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar
  • halal restaurant

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • wheelchair accessible
  • gift/souvenir shop
  • facilities for disabled guests
  • elevator
  • executive floor
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • printer
  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Indonesian
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 18 USD
Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance from City Center: 1 km
Distance to Airport: 25.5 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 27
Number of Restaurants: 6
Number of Rooms : 280
Reception Open Until: 12:00AM
Room Voltage: 240
Time to Airport (Minutes): 54
Year Hotel Built: 2008
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Food, drink and entertainment

Marriott Cafe

Marriott Cafe

VIP Room

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Recent customer comments

Filter by traveler type
All reviews (1373)

Business travelers (376)

Couples (409)

Solo travelers (190)

Families with young children (187)

Families with older children (135)

Groups (76)

Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.2 Christine C.
May 31, 2016
Can be better
The stay in JW Marriott Medan is good and yet not so good. The staff is very friendly and great customer service. The sad back is the travel desk. There isn't a travel desk service for the hotel guests. The car service arrangement is not reliable during changing shift. One of the concierge staff doing the wrong thing for asking money deposit in order to secure a car arrangement to Lake Toba. At the end, we wasted our effort to drive for 5 hours to Lake Toba and the driver was not willing to let us visit the island and then drive another 5 hours drive back to hotel. Other than this unhappy experience, the food is great at the cafe and the room is fantastic.

8 Azemi A.
May 26, 2016
Good stay
Good customer service

10 Yohanna H.
May 31, 2016
Excellent Place-5Stars for everything
Always love to stay in here

8 yasser F.
May 25, 2016
Great hotel

7.6 Wei W.
May 16, 2016
Only 5 star hotel in Medan
THis is the best 5 star hotel in Medan. Hotel was clean and location was central. Security was very tight which is good in places like Indonesia. All taxis were being scanned and bags/goods have to be put through belt detector. Breakfast spread was good with lots of variety. Staff were friendly and helpful.

5.6 Tjhang O.
May 18, 2016
Lift and room key daily problem, aircond not cool,
Lift and room key keep having problem on daily basis. They keep claiming we put the key close to the phone. On the contrary, we always put it in our wallet. Air conditioner is not cool even after we reported and claimed it has been fixed. Bed sheet was not changed daily. Request of room amenities taken half hour and has to call them at least twice before being delivered. Overall a very disappointed stay. I have stayed in all 5 star hotel in Medan. The best, I still think is The Grand Aston.

8.4 Handoyo L.
May 13, 2016
marriott standard never fail
as expected, clean room, comfortable bed, great breakfast. excellent location, good attentive staffs. real 5star std

8 marina S.
May 10, 2016
stay at JW Marriott

9.6 Natalia P.
May 09, 2016
Excellent service
We are satisfied to stay in JW Marriott Medan.

8 Azemi A.
May 07, 2016

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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