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Recent customer comments

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Excellent



based on 1441 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.7
  • Food/Dining 8.5

ratna D. from Indonesia
Business travelers
Stayed 2 nights in June 2016
SUPER COMFORT and VERY NICE STAFF
This is my first experience going to Medan. I love my room, nice ambiance, clean, and near with elevator. Staff is very helpful when i cannot tap my room card, help to save durian ucok (need to save in the freezer), you can get the legal cab (named Bluebird ) from the lobby, and you can get ATM access near hotel, still in the same building with the hotel. And my suggestion is to get your breakfast outside the hotel, just find some traditional food, get the original taste, because Medan has so many kind of GREAT traditional food. :) Enjoy!!
Reviewed June 16, 2016

Lim S. from Malaysia
Business travelers
Stayed 2 nights in June 2016
Sales Director
wish the air-con is cooling
Reviewed June 16, 2016

Jessy H. from Indonesia
Business travelers
Stayed one night in September 2015
excellent
such a nice hotel, feels like home
Reviewed June 14, 2016

Jessy H. from Indonesia
Business travelers
Stayed 6 nights in September 2015
excellent hotel
such a nice hotel, feels like home
Reviewed June 14, 2016

Jessy H. from Indonesia
Business travelers
Stayed 3 nights in August 2015
excellent hotel
such a nice hotel, feels like home
Reviewed June 14, 2016

Christine C. from Singapore
Couples
Stayed 4 nights in May 2016
Can be better
The stay in JW Marriott Medan is good and yet not so good. The staff is very friendly and great customer service. The sad back is the travel desk. There isn't a travel desk service for the hotel guests. The car service arrangement is not reliable during changing shift. One of the concierge staff doing the wrong thing for asking money deposit in order to secure a car arrangement to Lake Toba. At the end, we wasted our effort to drive for 5 hours to Lake Toba and the driver was not willing to let us visit the island and then drive another 5 hours drive back to hotel. Other than this unhappy experience, the food is great at the cafe and the room is fantastic.
Reviewed May 31, 2016

Yohanna H. from Indonesia
Families with older children
Stayed one night in May 2016
Excellent Place-5Stars for everything
Always love to stay in here
Reviewed May 31, 2016

Azemi A. from Malaysia
Groups
Stayed one night in May 2016
Good stay
Good customer service
Reviewed May 26, 2016

yasser F. from Indonesia
Couples
Stayed one night in May 2016
Great hotel
Nice
Reviewed May 25, 2016

Tam K. from Malaysia
Business travelers
Stayed one night in March 2016
Fantastic Hotel!
Great breakfast and great room!
Reviewed May 22, 2016