Excellent 8.5
Based on 61 reviews

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About JW Marriott Shanghai Hotel


This luxurious 5-star hotel is located in the heart of Shanghai. The hotel is within easy reach to many leisure attractions including People’s Square and People’s Park. Easy access to all major highways and public transportation systems allow guests to stroll around the city. The hotel features 342 guestrooms with modern amenities offering magnificent city views. A meeting room, banquet space, business center, and executive lounge makes it ideal for meetings and events. Guests can enjoy recreational facilities such as a rooftop oasis and a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery. Whatever the reason for your stay, JW Marriott Shanghai Hotel will make it memorable.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Fitness & recreation

  • fitness center
  • sauna
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool
  • indoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • library
  • salon
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Catalan
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Dutch
  • French
  • German
  • Malay
  • Spanish
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 550 CNY
Breakfast Charge (when not included in room rate): 228 CNY
Check-In From: 12:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 km
Distance to Airport: 16 km
Internet Usage Fee: 120 CNY
Non-Smoking Rooms / Floors: yes
Number of Bars: 2
Number of Floors: 60
Number of Restaurants: 3
Number of Rooms : 342
Parking Fee (per day): 80 CNY
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 2003
Year Hotel Last Renovated: 2010
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Recent customer comments

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  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.6
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.8
  • Food/Dining 8.5

Emilien D.
June 23, 2016
High standing hotel but we will not stay there again
The hotel is surrounding the famous Peolle square, it offers a nice view but it is not really quiet. Another area of the city could be more authentic such as the west part of the city "French concession". Staff are not really friendly as they always check id, names, room numbers, for any request we have. Have to wait their confirmation check before entering the pool, same for restaurant. Our daughter who is 12, who can swim real well, who is 150cm tall couldn't go alone in the swimming pool of 120cm deep because she wasn't without supervision of an adult; really? In that case we can cal this hotel a family hotel because you always need to be with your family members. Same for me who hit the gym 6:30am then stopped by the breakfast room to take a cup of tea and an apple. When I went again with my wife and daughter together for the real breakfast they disagree to let me in unless I accept to pay for an additional charge. Because I already used the breakfast the same morning... Really that good? Nice and clean place but we will look for another location for our next trip in Shanghai. We need something more friendly and more customer oriented, not fee oriented.

Chia L.
June 08, 2016
Hotel in the heart of Shanghai
Food was great. Ambience was good. Love the view from my room on the Executive floor. Great friendly staff.

Stephanie K.
May 27, 2016
Great Hotel
Great service and very strategic one. Definitely will be back again.

Chris K.
January 21, 2016
Excellent Hotel choice for Shanghai
Location, gym, service
My 3rd stay at this hotel and it was excellent as always.

December 30, 2015
Location and service par excellence
Location, services and amenities

Phyllis L.
December 17, 2015
Clean,Comfort, convenient,
Breakfast is excellent, staff are very polite n helpful, location is good, 10 mins walk from shopping atea
Overall was great. A few things need improvement. The scent changed which is not for women. The smell of the bath gel, shampoo are very bad, need to change another brand. We stayed at the executive floor, the lounge had very little snacks offer for every section. Comparing other 5 stars hotel, this needs a lot more improvement.

Fook W.
July 27, 2015
Excellent First Visit
1) Breakfast, 2) Service, 3) Room
It was a wonderful first visit as the staff upgraded me to a suite. the size of the room was generous and the breakfast was outstanding. Location of the hotel was also quite central with walking distance to the People's Square Station.

Mads L.
May 07, 2015
Wifi not included
Location. Comfort
Nice location. Nice facilities. But I was very surprised that wi-fi was not included in the very elevated room rate.

November 21, 2014
Awesome stay
Class clean good service

Daniel N.
November 13, 2014
Good Hotel
rooms, waiting rooms and good facilities

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