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About JW Marriott Surabaya Hotel

Description

Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian
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Policies

Children below 12 years old are not allowed in Executive Lounge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 650000 IDR
Breakfast Charge (when not included in room rate): 155000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.0 Km
Distance to Airport: 20 Km
Internet Usage Fee: 0.0 IDR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 25
Number of Restaurants: 5
Number of Rooms : 407
Time to Airport (Minutes): 40
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Recent traveler reviews

Filter by traveler type
All reviews (768)

Business travelers (345)

Couples (162)

Solo travelers (71)

Families with young children (106)

Families with older children (55)

Groups (29)

Excellent
8.6
Hotel Condition/Cleanliness
8.7
Facilities
8.6
Location
8.8
Room Comfort/Standard
8.8
Staff Performance
8.9
Value for Money
8.2
Food/Dining
8.3

10 Gregory H.
Australia
May 23, 2016
Marriott
Very good

8.4 Arina M.
Indonesia
May 26, 2016
Pleasant stay
Need more attention on the drainage. Bath tub had a small leakage, but the shower room was floody as the drainage was clogged. Flat TV screen was very small compare to the room size, and it would be better if using a large couch in the room instead of a small one. But over all it was a pleasant stay as usual.

9.6 Ujang S.
Indonesia
May 20, 2016
Review
All are good ! I satisfy

9.2 Geert B.
Netherlands
May 21, 2016
Fantastic
Room, personel and location on high quality level. Food is also very good.

10 Setiawan L.
Indonesia
May 22, 2016
nice stay
nice stay

8.4 Nani S.
Indonesia
May 16, 2016
nice short stay
I have been to this hotel several times in 2011 - 2013 during my involvement in a project. I have been satisfied with the room facilities especially the bed and support for working. This time I have the luxury to spend a night with my husband for attending a wedding reception nearby. We like it so much and the superb breakfast is still there .... thank you Marriott PS. thank you for keeping the good quality ironing facility

7.2 Alawiyah A.
Indonesia
May 15, 2016
Good location, it's nice hotel but a little bit ol
Breakfast menu a little bit boring if you long stay there......but so far nice hotel to stay

9.6 william B.
United Kingdom
May 10, 2016
Relaxing break
Very good value for cost

9.2 william B.
United Kingdom
May 12, 2016
Real quality
Very good

9.2 Beria H.
Indonesia
May 09, 2016
Nice but old hotel
In general, the hotel is great as other JW Marriott hotel chains but we got an old version studio room. Clean and spacious but old fashioned. The recepsionist told us that they were renovating the rooms now.

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