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Customers like this hotel for:
    Nearest transport:
  • Pasar Turi Train Station (1.2 Km / 15 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (14.8 Km)
    Customer comments:
  • "Cheerful staff", "Good clean rooms", "Strategic location in city center"
    Top attractions in the area:
  • Carrefour Hypermarket (0.6 Km / 8 min walk)
  • Gramedia Bookstore (0.6 Km / 8 min walk)
  • Plaza Tunjungan (0.7 Km / 9 min walk)
  • Pasar Genteng (0.7 Km / 9 min walk)

Note: Distances are measured as a straight line.

JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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"Tight security, Cleanliness and very warmth helpful..."

Edward, Indonesia September 22, 2015
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October 05, 2015 - October 07, 2015 | 2 nights
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Features of JW Marriott Surabaya Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation....see more Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
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Recent customer comments

Filter by Traveler Type
All reviews (661)

Business travelers (310)

Couples (136)

Solo travelers (66)

Families with young children (79)

Families with older children (45)

Groups (25)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (661)
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chairusli T. Groups
Indonesia, October 01, 2015
Best hotel

Very comfortable and enjoy
Edward R. Business travelers
Indonesia, September 23, 2015
A night stay in Marriott

Tight security, Cleanliness and very warmth helpful staffs
It was a short stay, somehow was awesome from a tight security to the warmth hospitality overall was very good standard
Lily N. Groups
Indonesia, September 25, 2015
Nice comfortable hotel

Location, food and comfortable room
Breakfast was very good with lots of options. The room is very comfortable but the bathroom can use some renovation.
Adi G. Business travelers
Indonesia, September 29, 2015
5 star hotel at a very affordable price

Spacious room, nice classic decor, quality breakfast
Have returned many times to Marriott on my visit to Surabaya. The hotel is old but very well maintained. Smell of old carpet in room. Other than that, this hotel has high standard. Staffs are very attentive, friendly and helpful. Breakfast quality is best among surrounding hotels. Shuttle to Tunjungan Mall is provided for free.
hasan B. Business travelers
Indonesia, September 15, 2015
I like this hotel, i will stay again for next time

Clean, good service, good location
Hezron S. Families with young children
Indonesia, September 08, 2015
what an unforgettable moment

staff performance, comfort, location
trust me you need to stay at this hotel when you're in Surabaya, the staffs are amazing (they even surprised me a birthday cake on my birthday), the services are amazing as well ,not forget to mention they provide a baby crib ,the room have been comfortable and immaculate, best location trully 5 stars hotel stayed september 2015, travelled as a families with baby
Lee S. Groups
Indonesia, September 10, 2015
Nice, Comfort and Clean

Nice, Comfort and Clean
Juliana L. Groups
Singapore, September 08, 2015
clean and comfortable

tight security for vehicles entering the hotel made female travellers feel safer. the hotel, though old, was clean and comfortable
Hans F. Business travelers
Germany, September 04, 2015
2 days in Surabaya

Very attentive staff always helpful.
Stayed 2 nights there. Rooms are very nice and staff is very attentive and supportive
Renee C. Groups
United Kingdom, September 07, 2015
Value for money, nice hotel, great breakfast

Price, breakfast, pool
We were a group of six in need of a last minute one-night stay. We chose this hotel for the price, and from past experience - the Marriott brand is usually quite consistent in quality. This branch did not disappoint. Bar the one hiccup (my room smelled of cigarettes and it took them 30 minutes - with prompting inbetween - to switch to a non-smoking room), everything was great. The rooms were spacious with a lovely panoramic view of the city. The beds were very comfortable. The most notable feature of the hotel was the breakfast buffet spread, which was quite impressive with some interesting dishes. Worth paying a little extra for that.

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