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Customers like this hotel for:
    Nearest transport:
  • Pasar Turi Train Station (1.2 Km / 15 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (14.8 Km)
    Customer comments:
  • "Cheerful staff", "Good clean rooms", "Strategic location in city center"
    Top nearby attractions:
  • Vertical Six Club (0.0 Km)
  • Carrefour Hypermarket (0.6 Km / 8 min walk)
  • Gramedia Bookstore (0.6 Km / 8 min walk)
  • Plaza Tunjungan (0.7 Km / 9 min walk)

Note: Distances are measured as a straight line.

JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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"Helpful staff, quiet and comfortable bed, good..."

Paul, Singapore November 17, 2015
Choose your room
November 26, 2015 - November 28, 2015 | 2 nights
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Price per night

Features of JW Marriott Surabaya Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Sale ends soon!
Hotel Description
Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation....see more Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (686)

Business travelers (321)

Couples (140)

Solo travelers (69)

Families with young children (85)

Families with older children (46)

Groups (25)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (686)
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Maraini N. Business travelers
Malaysia, November 25, 2015
The best hotel to stay at Surabaya

Food,Location,Nice Room
Good customer service,great location.Will come here again
Xianguang Z. Business travelers
Australia, November 21, 2015
Will come back

Staff attitudes; Chinese food
Almost as exoected.
Paul H. Business travelers
Singapore, November 23, 2015
Excellent place to stay, great staff, nice gym

Helpful staff, quiet and comfortable bed, good gym
The hotel is reasonable well situated, but best is the polite and helpful staff members, really makes your stay worthwhile! Every staff member I met have been exceedingly pleasant. Really makes my stay very pleasant and enjoyable.
Florence W. Couples
Indonesia, November 17, 2015
top hotel in top location...

the room's lux and spacious, breakfast very good, clean and hygienis, people so helpfull, this is the best 5 star hotel in Surabaya
i almost forgot to check out...feels like home...wanna stay longer...
Michael D. Solo travelers
Germany, November 18, 2015
great stay

room, breakfast, staff
great hotel with a wonderful breakfast. nice room, good staff performance.swimming pool not that convenient to swim lanes, but nice anyway. comfy shuttle bus service to sogo at tanjung plaza
Jimmy H. Business travelers
Philippines, November 19, 2015
Always a good place to stay when in Surabaya

Room, Food and Fitness Facilities
I always have a great stay in this hotel and have been coming back since 2007 whenever I am in Surabaya for business. For this particular stay, I was happy to be given a free room upgrade. They just need to finish renovating all rooms though since some obviously needs to be refurbished. I was told they just finished the executive floors and I'm glad that where I stayed.
MOHD Y. Families with older children
Malaysia, November 13, 2015
Value for money

Bed, breakfast, service
Superb, enjoyable
Hery S. Families with young children
Indonesia, November 15, 2015
Hotel terbaik

Sesungguh memuaskan
Andre V. Business travelers
Indonesia, November 17, 2015
JW Marriott Surabaya Hospitality

Room Comfort, Professional Staffs, Good Services
Perfect as I was expected, especially their generousity in upgrading my Deluxe Room to Studio Room that was slightly larger
joseph W. Solo travelers
Netherlands, November 01, 2015
wondeful hotel

the room, the perfect staff, miss is very helpful
i really like the beautiful room, the staff, very quickly check in and out, they were very helpful in finding private transport to malang.

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