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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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"1. Friendly people and helpful 2. best customer services..."

  • Vivian, Indonesia
  • August 17, 2015
  • Area: Surabaya Center
  • Rooms : 407
  • Free Wi-Fi

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Room Types
Max
Rates
Executive Deluxe
Deluxe Premium 1 King or 2 Twins
Deluxe Premium 1 King or 2 Twins Early Booking
Deluxe Premium 1 King or 2 Twins Special
Executive Deluxe Early Booking
Executive Deluxe Special
Executive Deluxe Limited Time w/ Dinner for 2
Deluxe Premium w/ Dinner for 2, Min 2 Nts
Executive Deluxe
Deluxe Premium 1 King or 2 Twins
Executive Studio Larger
Executive Studio Larger Limited time w/ Dinner for 2
Studio Larger 1 King City or Pool view
Executive Studio Larger Early Booking
Executive Studio Larger Special
Studio Larger 1 King City or Pool view
Studio Larger 1 King City or Pool view Early Booking
Studio Larger 1 King City or Pool view Special
Studio Larger 1 King City or Pool view w/ Dinner for 2
Executive Studio Larger
1 Bedroom Apt City or Pool view High flr
1 Bedroom Apt City or Pool view High flr Early Booking
1 Bedroom Apt City or Pool view High flr Special
1 Bdr. Apt City/Pool View w/ Dinner for 2, Min 2 Nts
1 Bedroom Apt City or Pool view High flr
Executive lounge access 1 Bedrm Suite
Exec. Lounge access 1 Bdr Suite w/ Dinner for 2 Min 2
Executive lounge access 1 Bedrm Suite Early Booking
Executive lounge access 1 Bedrm Suite Special
Executive lounge access 1 Bedrm Suite
2 Bedroom Apt City or Pool view High flr
2 Bedroom Apt City or Pool view High flr Early Booking
2 Bedroom Apt City or Pool view High flr Special
2 Bdr Apt City/Pool View w/ Dinner for 2, Min 2 Nts
2 Bedroom Apt City or Pool view High flr
Executive lounge access 2 Bedrm Suite High floor
Exec. Lounge 2 Bdr Suite High flr. w/ Dinner for 2
Executive lounge acc 2 Bedrm Ste High flr Early Booking
Executive lounge acc 2 Bedrm Ste High flr Special
Executive lounge access 2 Bedrm Suite High floor
3 Bedroom Apt City view Pool access High flr
3 Bedrm Apt CityVw Pool access High flr Early Booking
3 Bedrm Apt CityVw Pool access High flr Special
3 Bedroom Apt City Pool access High flr Limited time
3 Bedroom Apt City view Pool access High flr
Chairman Suite City view with Balcony
Chairman Suite City view with Balcony Limited time
Chairman Suite City view with Balcony Early Booking
Chairman Suite City view with Balcony Special
Chairman Suite City view with Balcony
Presidential Suite City view
Presidential Suite City view Early Booking
Presidential Suite City view Special
Presidential Suite City view Limited time
Presidential Suite City view

 

When would you like to stay at this hotel?

Features of JW Marriott Surabaya Hotel
Facilities

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site

bar

business center

car park

coffee shop

concierge

currency exchange

elevator

executive floor

facilities for disabled guests

laundry service

luggage storage

meeting facilities

newspapers

nightclub

restaurant

room service

safety deposit boxes

salon

shops

shuttle service

smoking area

  
Sports and Recreation

fitness center

garden

hot tub

massage

outdoor pool

pool (kids)

sauna

  
Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Parking

car park

valet parking

 
Languages Spoken

English

Indonesian

 

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Sale ends soon!

Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers. Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. ... see more
Children below 12 years old are not allowed in Executive Lounge.



Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s)
Stay for free if using existing bedding.

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Airport Transfer Fee
650000 IDR

Breakfast Charge (when not included in room rate)
155000 IDR

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.0 Km

Distance to Airport
20 Km

Internet Usage Fee
0.0 IDR

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
25

Number of Restaurants
5

Number of Rooms
407

Time to Airport (Minutes)
40

JW Marriott Surabaya Hotel Surabaya - Food, drink and entertainment Tang Palace
Chinese Restaurant
JW Marriott Surabaya Hotel Surabaya - Food, drink and entertainment The Pavilion
All Day Dining Restaurant
JW Marriott Surabaya Hotel Surabaya - Food, drink and entertainment Vis a Vis
French restaurant
JW Marriott Surabaya Hotel Surabaya - Food, drink and entertainment Lobby Lounge
Lounge
JW Marriott Surabaya Hotel Surabaya - Food, drink and entertainment Imari
Japanese Restaurant

Recent customer comments

Filter by Traveler Type

 

Fantastic

8.6

from 643 reviews

Value for Money
8.1
Location
8.8
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.8
Food/Dining
8.3
All reviews (643)
Sort by:
Steve C. Business travelers United Kingdom, August 18, 2015
Great hotel. A little dated but fantastic value

Service, food and value
9.3
Excellent. Cant fault it. Does need a refurb but very clean. Good gym and pool. Great value and well managed. Few issues with in room wifi but resolved promptly. Friendly and competent staff.
Report this review
Fajar F. Families with young children Indonesia, August 18, 2015
Luxurious Hotel

Food, Pool, Staff
9.7
It was great experienced stayed at JW Marriott hotel.. Big room with clean bathroom and comfort bed. Food wad good day or night.. Location was good, near Tunjungan plaza and street with full local food stall.. Service quality very high standard..
Report this review
Vivian L. Solo travelers Indonesia, August 17, 2015
Best customer services and greetings warmly all

1. Friendly people and helpful 2. best customer services 3. they know what guest needs
10
excellent services by (front office), by all door men in from of the hotel and security check in at conveyor belt....most people are really great !!!!!!
Report this review
Nur I. Couples Singapore, August 17, 2015
Pleasant

Location, staff, facilities
8.3
It was a pleasant experience. However, i dont feel too comfortable with my nights there. Whenever someone from the next room or the hotel above us walks/runs, we can hear it too. And honestly, it really got me on my toes all the time. Sometimes the sounds are even heard at 2/3am in the morning. Other than that, my stay there is alright.
Report this review
Francis N. Solo travelers United Kingdom, August 16, 2015
An excellent 5 star hotel

Service, comfort, breakfast
10
Certainly an excellent hotel. Difficult to fault the hotel itself. The only disappointment was the cub in the basement, Jimmy's, which is not strictly part of the hotel. Don't go there.
Report this review
Aryanto R. Business travelers Indonesia, August 16, 2015
Nice and comfort hotel in surabaya

Room,location and hotel staff
10
It was so comfort and longing tobcome back again in the next visit.
Report this review
Dewald L. Couples South Africa, August 8, 2015
Smelly rooms

Friendly staff, quality of hotel and relaxed enviroment
7
Overall it was a great experiance. One thing, I had to stay in a smoker room that was very smelly. I requested a non smoking room but it was not avaliable. They requested an upgrade but I had to pay for it. Who would have known a Delux Execative room is normally a smoker room
Report this review
Steven S. Families with young children Indonesia, August 6, 2015
Nice hotel, nice location & good breakfast

Clean, confort, good location
9.7
Good experience, and nice staff hotel
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Faizal R. Business travelers Malaysia, July 31, 2015
5star hotel in Surabaya

Location close to Gubeng train station, room is big and staff is very friendly
9
5star hotel but the food for breakfast like 3star - less variety and not as tasty. Bar does not look exclusive, more like coffe house
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Dewi S. Families with older children Indonesia, July 19, 2015
Luxury and strategic at the reasonable price

Strategic location, Facility, Cleanliness
9
I got special price with agoda. Its 65% disc from the rate. I love it. I can experience the luxury facilities at the very good price. The hotel location is so strategic, mall is within walkin distance. Local culiner are soroundings.
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Customers like this hotel for:
Nearest transport:
  • Pasar Turi Train Station (1.2 Km / 15 min walk)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Juanda International Airport (14.8 Km)
Customer comments:
  • "Cheerful staff" , "Good clean rooms" , "Strategic location in city center"
Top attractions in the area:
  • Carrefour Hypermarket (0.6 Km / 8 min walk)
  • Gramedia Bookstore (0.6 Km / 8 min walk)
  • Plaza Tunjungan (0.7 Km / 9 min walk)
  • Pasar Genteng (0.7 Km / 9 min walk)
Note: Distances are measured as a straight line.

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