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Excellent 8.6
Based on 783 reviews

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About JW Marriott Surabaya Hotel

Description

Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • massage

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • garden

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • executive floor
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Indonesian
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Policies

Children below 12 years old are not allowed in Executive Lounge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 400000 IDR
Breakfast Charge (when not included in room rate): 220000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.0 Km
Distance to Airport: 20 Km
Internet Usage Fee: 0 IDR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 25
Number of Restaurants: 5
Number of Rooms : 407
Parking Fee (per day): 0 IDR
Time to Airport (Minutes): 40
Year Hotel Built: 1996
Year Hotel Last Renovated: 2016
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Important notice

The property's health club and wet area facilities are undergoing renovation until July 6, 2016.
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Food, drink and entertainment

Imari Japanese Restaurant

Imari Japanese Restaurant

Imari Japanese Restaurant

Tang Palace Restaurant

Tang Palace Restaurant

Tang Palace Restaurant

Vis a Vis French Restaurant

Vis a Vis French Restaurant

Vis a Vis French Restaurant

Tang Palace Restaurant

Tang Palace Restaurant

Tang Palace Restaurant

Imari Japanese Restaurant

Imari Japanese Restaurant

Imari Japanese Restaurant

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Agoda Verified Reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Staff Performance 8.9
  • Value for Money 8.2
  • Food/Dining 8.3

10 Paul C.
United States
June 30, 2016
View, comfortable, clean
Large room, bath and shower, clean room, amazing bed, great city view, professional service. WiFi does not work in every part of the room. I am staying here again for sure.

9.2 ADI W.
Indonesia
June 30, 2016
very good !!!
no complain !!!

10 hasan B.
Indonesia
June 27, 2016
awesome hotel
very good hotel

8.8 Tan S.
Singapore
June 26, 2016
Good service, clean, comfy
Service staff who greeted and helped from the moment I stepped out of the car till the moment I checked out were amazing. That's what I call quality service standard! Spacious room with comfy beds and clean linen. And add on the complimentary hourly shuttle service to Tunjungan Plaza.

10 Ronald K.
United States
June 21, 2016
Check out the 21st Floor
The Agoda experience went well (as usual). I was offered an upgrade during my check-in. It was not free, but when I looked at what came with it, I thought there was good value for the money. Travelers should be able to make this comparison on the Agoda site or Marriott's webpage. The 21st floor has an executive lounge that definitely appealed to me as a restful place with many amenities. Access to that lounge was one in a list of benefits with my upgrade.

8.8 Sadewa T.
Australia
June 20, 2016
Great Business Hotel
Very good and professional staff

9.2 YuYu T.
Taiwan
June 17, 2016
Wonderful hotel with reasonable price
Nice service and comfortable environment

8 chayoung K.
South Korea
June 10, 2016
nice location and venue for the business meeting
nice location and venue for the business meeting

10 Hera S.
Indonesia
June 02, 2016
Everything is good
Tidak ada keluhan. Kebersihan bagus, pelayanan ramah sekali.

8.8 DINDA A.
Indonesia
May 30, 2016
Nice Hotel
Comfortable room with great view. The staff was very helpful.


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