Excellent 8.6
Based on 807 reviews

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About JW Marriott Surabaya Hotel

Description

Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Sauna
  • Massage(s)

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

For kids

  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Newspapers
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Garden
  • Elevator
  • Nightclub
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Indonesian
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Policies

Children below 12 years old are not allowed in Executive Lounge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 400000 IDR
Breakfast Charge (when not included in room rate): 220000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.0 Km
Distance to Airport: 20 Km
Internet Usage Fee: 0 IDR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 25
Number of Restaurants: 5
Number of Rooms : 407
Parking Fee (per day): 0 IDR
Time to Airport (Minutes): 40
Year Hotel Built: 1996
Year Hotel Last Renovated: 2016
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Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.3
Sort by

Aris L. from Indonesia
Solo travelers
Stayed one night in August 2016
Great Experience By Staying at This Hotel
It was great to have an experience to stay at JW Marriott Surabaya. The facilities are so many, I just couldn't use all of them. The bed was clean, as clean as the blanket and the pillows. The bathroom was large, and it was comfortable. The hospitality of the staffs were high class and very polite.
Reviewed August 18, 2016

Zulkifli A. from Malaysia
Solo travelers
Stayed one night in May 2016
Best Stay
Super friendly staff, comfortable room and great breakfast selections.
Reviewed August 09, 2016

Sandra N. from Indonesia
Solo travelers
Stayed one night in October 2015
Clean and Great Breakfast
I only stay one night. The room is big and clean. Strategic location in walk distance to tunjungan plaza mall. Easy to search food or explore the city. A lot of choice for breakfast. Ask a room that not on street side because in the night you can hear the sound of traffic light stopping for people who cross the street. It could bother you if you are a light sleeper.
Reviewed August 09, 2016

Jeffin W. from Indonesia
Business travelers
Stayed one night in August 2016
good
good
Reviewed August 03, 2016

Christin M. from Indonesia
Groups
Stayed 2 nights in May 2016
Good
Everything is good accept for the breakfast.
Reviewed August 02, 2016

Anthony P. from Indonesia
Groups
Stayed one night in July 2016
nice hotel
nice n clean hotel
Reviewed August 01, 2016

Willy H. from Indonesia
Couples
Stayed one night in July 2016
good location and great selection of food for breakfast
good location and great selection of food for breakfast
Reviewed August 01, 2016

Yongmei L. from Singapore
Business travelers
Stayed 5 nights in July 2015
good
everything was fine
Reviewed July 15, 2016

Yongmei L. from Singapore
Business travelers
Stayed 4 nights in July 2015
good
everything was fine
Reviewed July 15, 2016

Cun S. from Indonesia
Couples
Stayed one night in July 2016
In dire need of renovation
My room was clean but seemed shabby from age. Some great restaurants at the hotel, and location is near Surabaya city centre. But really, this hotel is long overdue for renovation, especially the pool area which is obviously right out of the early 90s.
Reviewed July 13, 2016



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