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Customers like this hotel for:
    Nearest transport:
  • Pasar Turi Train Station (1.2 Km / 15 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (14.8 Km)
    Customer comments:
  • "Cheerful staff", "Good clean rooms", "Strategic location in city center"
    Top attractions in the area:
  • Carrefour Hypermarket (0.6 Km / 8 min walk)
  • Gramedia Bookstore (0.6 Km / 8 min walk)
  • Plaza Tunjungan (0.7 Km / 9 min walk)
  • Pasar Genteng (0.7 Km / 9 min walk)

Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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Fantastic 8.6 based on 610 reviews

"Friendly staff, nice room and awesome..."

Jayron, Malaysia June 21, 2015
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July 03, 2015 - July 05, 2015 | 2 nights
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Features of JW Marriott Surabaya Hotel

Hotel Facilities
  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area

Sports and Recreation
  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

  • car park
  • valet parking

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Hotel Description
Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation....see more Located in the heart of Surabaya, JW Marriott Surabaya Hotel is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Surabaya Hotel features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Surabaya Hotel is the perfect destination for business and leisure travelers.
Hotel Policies
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Food, drink and entertainment

Recent customer comments

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All reviews (610)

Couple (127)

Solo Traveler (61)

Business Traveler (294)

Family with young children (70)

Family with older children (38)

Other (20)

based on
610 reviews
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All reviews ( 610 )
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Jayron Y. Groups
Malaysia, June 21, 2015
Nice Hotel

Friendly staff, nice room and awesome food
We get upgraded to executive room to enjoy the executive lounge. Enjoyed alot and the room is nice. Staff is friendly as well. Will definitely go for the next time
Mohd A. Solo travelers
Malaysia, June 09, 2015
Pleasant stay but room need upgrading

Pleasant staff, overall spacious ambience and atmosphere
I had a pleasant stay but tye room is just too old and need upgrading. The bathroom especially. The toilet bowl had not been properly cleaned in a long time abd smelled of urine. Disgusting!
devi L. Solo travelers
Indonesia, June 01, 2015

Location, price and staff service
nice place...
Lee Y. Business travelers
Singapore, May 31, 2015
JW Marriott is a well managed 5 stars hotel

Clean room, nice decoration and well mannered staff
I enjoyed my star at JW because the hotel room is spacious and clean.
Lee Y. Business travelers
Singapore, May 31, 2015
Good class hotel at good location

Nicely decorated, good location and good food
I enjoyed my business stay at the hotel. Staff are friendly and the hotel is well maintained
Charles D. Couples
United States of America, May 23, 2015

Price, Staff, Pool
In general good. However, food selection in Executive Lounge should be more like that in the Singapore Marriott.
Chiew T. Business travelers
Malaysia, May 20, 2015
Nice 5 star hotel

big room, comfortable room and clean
JUAN F. Solo travelers
Spain, May 20, 2015
Fantastic hotel with fair pricing

Location, confort, value for money
JW Marriott Surabaya is a top class business hotel with very good value for money. All amenities of a 5 star in the heart of the city
Surya D. Business travelers
Indonesia, May 14, 2015
Wonderful stay, we will be back!

Location, Staff and Cleanliness
It's a great hotel! We all enjoyed our stay!
Surya D. Business travelers
Indonesia, May 14, 2015
Wonderful stay, we will be back!

Location, Staff and Cleanliness
It's a great hotel! We all enjoyed our stay!

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