Back to hotel info

Excellent 8.6
Based on 808 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 808 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.3
Sort by

Stephen W.
Indonesia
April 21, 2015
very nice hotel and good neighborhood
good service, best hotel in surabaya, good food

Josephine S.
Malaysia
April 21, 2015
Nice hotel
Friendly staff that will always try their best to serve you

Andrew S.
United Kingdom
April 19, 2015
LUXURY HOTEL
staff, location, privacy
Nice hotel, good location, food was average from the bar.

Ming L.
Malaysia
April 09, 2015
Food is good
Food, Location, Staff
The hotel was a bit old but it was maintained properly. The food was as good as I had expected.

Dzulkifli S.
Singapore
April 04, 2015
Wonderful stay, we will be back!
luxurious breakfast spread, great value for executive floor when we were there, quiet rooms and great location

Mohd A.
Malaysia
March 27, 2015
Nothing
Best hotel in town
Pleasent

anton W.
Indonesia
March 26, 2015
Great hotel, great location, great meal
Clean, Great meal, Great Location
This is the best hotel in the mid of Surabaya, great location, near to shopping mall, near to business building, also have a night activity likes clubbing, etc. There was a great experience to stay at this hotel. Have a good holiday !

Maya D.
Indonesia
March 20, 2015
Excellent Stay
Prime location, big room, excellent service

Yuliana O.
Indonesia
March 16, 2015
old hotel at great location, needs renovation
location, pool, dining
I have been coming to JWM SBY now for over ten years, however I have to say it badly needs renovation and to train staff. Front desk is OK but the resto and mostly the housekeeping are not professional and the rooms arent cleaned properly @ all. It was most likely the last time I will be staying since I think the hotel is not on an intl 5star level anymore and the service gone bad. Rooms are run down and I need to repeat, housekeeping is doing a bad job.

Waimun C.
Malaysia
March 15, 2015
Worth for 5 star
Good breakfast, friendly staff and good location
Staying a night here, the staff is friedly and location is good.