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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261

Recent customer reviews

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Excellent

8.6

based on 767 reviews

524 reviews in English

Value for Money
8.2
Location
8.8
Staff Performance
8.9
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.8
Food/Dining
8.3
All reviews (767)
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Edward R. Business travelers Indonesia, September 22, 2015
A night stay in Marriott

Tight security, Cleanliness and very warmth helpful staffs
8.7
It was a short stay, somehow was awesome from a tight security to the warmth hospitality overall was very good standard
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Lily N. Groups Indonesia, September 20, 2015
Nice comfortable hotel

Location, food and comfortable room
8.7
Breakfast was very good with lots of options. The room is very comfortable but the bathroom can use some renovation.
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Adi G. Business travelers Indonesia, September 17, 2015
5 star hotel at a very affordable price

Spacious room, nice classic decor, quality breakfast
9
Have returned many times to Marriott on my visit to Surabaya. The hotel is old but very well maintained. Smell of old carpet in room. Other than that, this hotel has high standard. Staffs are very attentive, friendly and helpful. Breakfast quality is best among surrounding hotels. Shuttle to Tunjungan Mall is provided for free.
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Aldo S. Families with young children Indonesia, September 14, 2015
Very good hotel but feel from 19th century

this is marriott you will never regret stay here, breakfast is good, service is good
8
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Hasan B. Business travelers Indonesia, September 14, 2015
I like this hotel, i will stay again for next time

Clean, good service, good location
9.3
Awesome
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Hezron S. Families with young children Indonesia, September 7, 2015
what an unforgettable moment

staff performance, comfort, location
9.7
trust me you need to stay at this hotel when you're in Surabaya, the staffs are amazing (they even surprised me a birthday cake on my birthday), the services are amazing as well ,not forget to mention they provide a baby crib ,the room have been comfortable and immaculate, best location trully 5 stars hotel stayed september 2015, travelled as a families with baby
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Lee B. Groups Indonesia, September 6, 2015
Nice, Comfort and Clean

Nice, Comfort and Clean
8.3
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Juliana L. Groups Singapore, September 6, 2015
clean and comfortable

tight security for vehicles entering the hotel made female travellers feel safer. the hotel, though old, was clean and comfortable
7.7
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Hans F. Business travelers Germany, September 3, 2015
2 days in Surabaya

Very attentive staff always helpful.
9.3
Stayed 2 nights there. Rooms are very nice and staff is very attentive and supportive
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Renee C. Groups United Kingdom, September 1, 2015
Value for money, nice hotel, great breakfast

Price, breakfast, pool
9
We were a group of six in need of a last minute one-night stay. We chose this hotel for the price, and from past experience - the Marriott brand is usually quite consistent in quality. This branch did not disappoint. Bar the one hiccup (my room smelled of cigarettes and it took them 30 minutes - with prompting inbetween - to switch to a non-smoking room), everything was great. The rooms were spacious with a lovely panoramic view of the city. The beds were very comfortable. The most notable feature of the hotel was the breakfast buffet spread, which was quite impressive with some interesting dishes. Worth paying a little extra for that.
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