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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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Area: Surabaya Center Number of Rooms: 407
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

from 609 reviews

Value for Money
8.1
Location
8.7
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.8
Food/Dining
8.3
All reviews (609)
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Rahadi G. Business travelers Indonesia, September 10, 2014
old renovated hotel

renovated hotel, big room, nice staff
7.7
I took a deluxe room non smoking room but it was not available, they upgrade my room to the suit one, so I got a very big room with separated guess room free of charge, thank you JW Marriott. TANG Palace restaurant on 2nd level prepares very delicious food. BRAVO
Eddy S. Couples Indonesia, September 6, 2014
Luxury City Resort Hotel

Location, Hospitility
8.3
5-star Hotel with an extra tight security. Location is very central in the city. The hospitality of the hotel staff and the check-in and check out was very quick to add value by themselves. Full facilities and luxurious enough. Although the interior of the room is a bit old but quite luxurious with victoria style
James M. Business travelers United States of America, September 4, 2014
it wasint the room i booked

location
5.7
for the most part good
Syanti D. Couples Indonesia, August 29, 2014
Business Hotel

clean, comfy, nice staff
8
Goetz E. Business travelers Switzerland, August 19, 2014
Great experience

Rooms, Service, Kitchen
9.7
Great!
I G. Families with young children Indonesia, August 3, 2014
Nice hotel for family

Shuttle servive to mall, nice pool, great breakfast
10
Have a wonderful stay
Fakrudin F. Families with young children Indonesia, August 2, 2014
Pleasant Holiday

Clean, Comfortable and Good Location
9.3
Our stay at Jw Marriot was very pleasant and nice.
Yuliana O. Families with young children Indonesia, August 2, 2014
old hotel at great location, needs renovation

location, pool, dining
7.7
I have been coming to JWM SBY now for over ten years, however I have to say it badly needs renovation and to train staff. Front desk is OK but the resto and mostly the housekeeping are not professional and the rooms arent cleaned properly @ all. It was most likely the last time I will be staying since I think the hotel is not on an intl 5star level anymore and the service gone bad. Rooms are run down and I need to repeat, housekeeping is doing a bad job.
Oscar I. Families with young children Indonesia, August 1, 2014
excellent

comfort, luxury, location
9.7
Everything were excellent, nothing to complain about.
Fira S. Families with young children Indonesia, July 31, 2014
Nice

Food,service and shuttle
8.7
Everything is okay

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JW Marriott Surabaya Hotel SurabayaJW Marriott Surabaya Hotel Surabaya - Deluxe Premium RoomJW Marriott Surabaya Hotel Surabaya - Studio RoomJW Marriott Surabaya Hotel Surabaya - Presidential SuiteJW Marriott Surabaya Hotel Surabaya - Chairman Suite Living RoomJW Marriott Surabaya Hotel Surabaya - Chairman SuiteJW Marriott Surabaya Hotel Surabaya - Presidential Suite Living RoomJW Marriott Surabaya Hotel Surabaya - One Bed ApartmentJW Marriott Surabaya Hotel Surabaya - Apartment Living RoomJW Marriott Surabaya Hotel Surabaya - Executive LoungeJW Marriott Surabaya Hotel Surabaya - Swiming PoolJW Marriott Surabaya Hotel Surabaya - Outdoor eventJW Marriott Surabaya Hotel Surabaya - BallroomJW Marriott Surabaya Hotel Surabaya - LobbyJW Marriott Surabaya Hotel Surabaya - Pool SideJW Marriott Surabaya Hotel Surabaya - FunctionJW Marriott Surabaya Hotel Surabaya - Board Room

Customer Reviews - JW Marriott Surabaya Hotel, Surabaya

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