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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261

Recent customer reviews

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Excellent

8.6

based on
724 reviews

492 reviews in English

Value for Money
8.2
Location
8.8
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.9
Food/Dining
8.4
All reviews (724)
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Rosye S. Business travelers United States of America, March 10, 2015
Great hotel!

Beautiful hotel, friendly staffs, great location.
10
It's a great hotel! We all enjoyed our stay!
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Kelvin W. Business travelers Singapore, March 10, 2015
Location not as good as Sheraton

Location, Staff and Cleanliness
6
Cleanliness was ok in the hotel, But location not as well positioned compared to Sheraton. So i will choose to stay sheraton again next time.
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Waimun C. Business travelers Malaysia, March 8, 2015
Worth for 5 star

Good breakfast, friendly staff and good location
8
Staying a night here, the staff is friedly and location is good.
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Deby A. Families with young children Indonesia, March 3, 2015
The hotel needs to be maintaining the room comfort

The breakfast is superb. The staff is so helpful, polite, and kind. The location is good because it's in the center of the city.
9
I love this hotel and always stays here every two or three times a year.
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John T. Business travelers Indonesia, March 2, 2015
Excellent

Price location service
10
now its my regular hotel for business in surabaya
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Thomas A. Business travelers Indonesia, February 28, 2015
Good Hotel

Nice Room, Good Hotel and Nice location
9.3
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Nurul A. Solo travelers Singapore, February 21, 2015
Polite staff, awesome room, good location.

Attentive guest officers and spacious clean room. Highly recommended!
9.7
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Andri K. Couples Indonesia, February 16, 2015
a little old but still marriott

location, cleanliness, big room
8
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Harry N. Business travelers United Kingdom, February 15, 2015
Best service anywhere

Having travelled Asia for over 30 years I know just how good service is in general. This hotels courteous and friendly staff beat all others. Whoever is responsible for staff training should be compld
9.3
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Lim C. Business travelers Singapore, February 12, 2015
staff

friendly staff
7.3
Gd
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