arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (771)

Business travelers (347)

Couples (162)

Solo travelers (71)

Families with young children (107)

Families with older children (55)

Groups (29)

Excellent
8.6
based on 771 reviews
Hotel Condition/Cleanliness
8.7
Facilities
8.7
Location
8.8
Room Comfort/Standard
8.8
Staff Performance
8.9
Value for Money
8.2
Food/Dining
8.3

9.2 Beria H.
Indonesia
May 09, 2016
Nice but old hotel
In general, the hotel is great as other JW Marriott hotel chains but we got an old version studio room. Clean and spacious but old fashioned. The recepsionist told us that they were renovating the rooms now.

7.6 Romi A.
Indonesia
May 05, 2016
Great location hotel
Great hotel overall.. Abit noisy this time around and found 1 unfriendly staff at the business lounge..

8.8 DINDA A.
Indonesia
May 30, 2016
Nice Hotel
Comfortable room with great view. The staff was very helpful.

9.2 Achmad A.
Indonesia
May 05, 2016
Nice hotel close to everyrhing but...
Nice hotel fot the money. Great location close to TP. Friendly and professional staff. Both Marriott or Shangri-La woukd do you well for business or holiday. But it's an older hotel but.. bear with me when I say it's SPOOKY (20th floor Suite)...

6.4 Yohanna H.
Indonesia
April 26, 2016
Old Hotel
Twin Bed with Queen Size Breakfast Great Old Ceiling Tap water hard to open

6.8 Ferdinand T.
Philippines
April 18, 2016
Clean and good location
The pool needs some renovation. Too old.

8 kasman T.
Indonesia
April 10, 2016
nice hotel but getting old
Swimming pool too small and first time the room that they offer me was not ready to stay because the room feel not fresh but they change to better one .. so far i satisfy stay in the hotel but think twice to back again..

9.2 Suwittawat K.
Thailand
April 06, 2016
Very good
So far so good for lixurious hotel

10 Mei G.
Singapore
March 29, 2016
Excellent staff, comfortable room, great location
Excellent staff - Special compliments to Sri, who helped us to check in. Taking her suggestion, we upgraded to executive which costs 600.000 rupiah. It included buffet breakfast, alcoholic cocktails, tea for certain timings. Do check it out. We thought it was value for money. Comfortable room - big and clean room, great view Great location -near Tunjungan Plaza shopping mall, free shuttle service to and fro, at 30 mins interval.

10 Mei G.
Singapore
March 29, 2016
Excellent staff, comfortable room, great location
Excellent staff - Special compliments to Sri, who helped us to check in. Taking her suggestion, we upgraded to executive which costs 600.000 rupiah. It included buffet breakfast, alcoholic cocktails, tea for certain timings. Do check it out. We thought it was value for money. Comfortable room - big and clean room, great view Great location -near Tunjungan Plaza shopping mall, free shuttle service to and fro, at 30 mins interval.