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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261

Recent customer reviews

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Excellent

8.5

based on 71 reviews

513 reviews in English

Value for Money
8.1
Location
8.7
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.9
Food/Dining
7.9
Solo travelers (71)
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Ferdinand T. Solo travelers Philippines, April 17, 2016
Clean and good location
4.7
The pool needs some renovation. Too old.
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Michael D. Solo travelers Germany, November 16, 2015
great stay

room, breakfast, staff
9.3
great hotel with a wonderful breakfast. nice room, good staff performance.swimming pool not that convenient to swim lanes, but nice anyway. comfy shuttle bus service to sogo at tanjung plaza
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Joseph W. Solo travelers Netherlands, October 31, 2015
wondeful hotel

the room, the perfect staff, miss is very helpful
9
i really like the beautiful room, the staff, very quickly check in and out, they were very helpful in finding private transport to malang.
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Gregory T. Solo travelers United States of America, August 26, 2015
Old but stiill Good

Safe, clean, and friendly
8.7
I enjoyed this Marriott, not for its newness, for it is not that, but it was built to last which any discerning customer would notice. Even the elevators were the fastest I've experienced in Asia. The breakfast bar was adequate, perhaps more protein and less starch would improve the stay.
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Vivian L. Solo travelers Indonesia, August 17, 2015
Best customer services and greetings warmly all

1. Friendly people and helpful 2. best customer services 3. they know what guest needs
10
excellent services by (front office), by all door men in from of the hotel and security check in at conveyor belt....most people are really great !!!!!!
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Francis N. Solo travelers United Kingdom, August 16, 2015
An excellent 5 star hotel

Service, comfort, breakfast
10
Certainly an excellent hotel. Difficult to fault the hotel itself. The only disappointment was the cub in the basement, Jimmy's, which is not strictly part of the hotel. Don't go there.
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Robert H. Solo travelers United States of America, July 11, 2015
Very Good well trained staff

Staff Staff Staff
9.7
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Mohd Y. Solo travelers Malaysia, June 9, 2015
Pleasant stay but room need upgrading

Pleasant staff, overall spacious ambience and atmosphere
6.7
I had a pleasant stay but tye room is just too old and need upgrading. The bathroom especially. The toilet bowl had not been properly cleaned in a long time abd smelled of urine. Disgusting!
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Devi L. Solo travelers Indonesia, June 1, 2015
holiday

Location, price and staff service
10
nice place...
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Juan F. Solo travelers Spain, May 20, 2015
Fantastic hotel with fair pricing

Location, confort, value for money
9.7
JW Marriott Surabaya is a top class business hotel with very good value for money. All amenities of a 5 star in the heart of the city
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