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Zi Y.
Groups
Singapore,
March 9, 2014
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Service was 5-star, but hotel feels old
service, location, free wifi in room
5.7
Though hotel was a little distance from Tunjunan Plaza, hotel provided free shuttle to the mall every 30min, very convenient. Given its JW Marriott I would have expected excellent furnishings. However, room setting seemed to be a little old, as if no renovation had been done for a long while. Overall, a little disappointed with the standards of this JW Marriott.
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Sutharshan T.
Groups
United Kingdom,
December 29, 2013
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Comfortable hotel for a shopping trip
Shuttle service to nearby major shopping centre, upgraded premises and facilities, reasonable breakfast buffet spread
7
The Hotel offers a frequent shuttle service schedule to the nearby major shopping centre Tunjungan Plaza, taking 10 mins to drop hotel guests off at the SOGO block. This offers much convenience instead of having to walk to/fro along the main roads, especially with the traffic, heat and pollution. As the Hotel was recently renovated, the premise and facilities look new and clean. For those having access to the Lounge, the opening hours are great and the refreshments reasonable. The food spread though is limited and the desserts on the extremely sweet side.
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Lei X.
Groups
China,
October 8, 2013
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Locate in city center, high standard
high tea; hotel facility; good location
9.7
easy access to the downtown shopping area; good room condition and cozy bed; both breakfast and high tea are included. friendly staff. everything is good and impressive.
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Hening P.
Groups
Indonesia,
July 7, 2013
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verrrrrrryyyyyyy nicew hotel. cleaaaaaannn, wat to go there again
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Brian S.
Groups
Ireland,
December 26, 2012
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Usual marriott 5 star excellence
large comfortable rooms food excellent
9.3
from start to finish a excellent hotel experience which i have come to expect from the Jw marriott over the years staff so friendly food excellent proof u get what u pay for
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Gilles M.
Groups
France,
August 14, 2012
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great location and easy going to anywhere
in the central of the city and near to local traditional food resto
10
everything is good nothing is bad during we stayed in this hotel
Restaurant Tip:
in front of hotel all the long street many resto with a good taste also near night local food just turn left after out from hotel
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Gilles M.
Groups
France,
August 16, 2011
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the best hotel in surabaya
nice bedroom and breakfast
10
we are very satisfied and we love this hotel. good recomendation.
Restaurant Tip:
good taste and many choice
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Gilles M.
Groups
France,
August 15, 2011
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very good and helpful, and hospitality
10
everything is good during we stayed in this hotel, all the employee very helpful and charm. we recomended this hotel. good choice.
Nightlife Tip:
for dinner, just go out side of this hotel and turn left follow the big street, there are many traditional food and very tasty, they are only open in the evening till midnight.
or go to the nearest shoping mall name tunjungan plaza, and you can find any kind of food, local or international.
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Gilles M.
Groups
France,
August 14, 2010
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we like this hotel even security check is to much than other hotel. But we understood because is for our safety to stay there. They need to do that because of "the tragedy" happened a couple years ago to their group hotel at Jakarta
Anyway we are happy to stay here. No worry and problem
Shopping Tip:
free shuttle bus every 30 minute to biggest shopping mall ang you will find anything there
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Gilles M.
Groups
France,
August 13, 2010
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everything is good, only when entering the hotel, security check makes you uncomfort (we understood because of "case problem" to hotel group specially at jakarta)
anyway all is for our safety to stay in this hotel group.
all the employee was so helpfully specially at the front line.
Nightlife Tip:
there is shuttle bus free every 30 minute to biggest shoping mall, also near the hotel a couple meters, only at night starting at 7 pm, there are food market (sea food, traditional food, chinese food etc) all the long street called jalan kedungdoro
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