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JW Marriott Surabaya Hotel

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia 60261 (Show on map)

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JW Marriott Surabaya Hotel Surabaya - Ballroom JW Marriott Surabaya Hotel Surabaya - Lobby JW Marriott Surabaya Hotel Surabaya - Pool Side JW Marriott Surabaya Hotel Surabaya - Function JW Marriott Surabaya Hotel Surabaya - Board Room
Area: Surabaya Center Number of Rooms: 407

Recent customer reviews

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Excellent

8.7

based on
26 reviews

491 reviews in English

Value for Money
8.2
Location
9.2
Staff Performance
8.7
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
9.0
Food/Dining
8.5
Groups (26)
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Chairusli T. Groups Indonesia, September 27, 2015
Best hotel

Clean,comfort,service
10
Very comfortable and enjoy
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Lily N. Groups Indonesia, September 20, 2015
Nice comfortable hotel

Location, food and comfortable room
8.7
Breakfast was very good with lots of options. The room is very comfortable but the bathroom can use some renovation.
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Juliana L. Groups Singapore, September 6, 2015
clean and comfortable

tight security for vehicles entering the hotel made female travellers feel safer. the hotel, though old, was clean and comfortable
7.7
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Lee B. Groups Indonesia, September 6, 2015
Nice, Comfort and Clean

Nice, Comfort and Clean
8.3
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Renee C. Groups United Kingdom, September 1, 2015
Value for money, nice hotel, great breakfast

Price, breakfast, pool
9
We were a group of six in need of a last minute one-night stay. We chose this hotel for the price, and from past experience - the Marriott brand is usually quite consistent in quality. This branch did not disappoint. Bar the one hiccup (my room smelled of cigarettes and it took them 30 minutes - with prompting inbetween - to switch to a non-smoking room), everything was great. The rooms were spacious with a lovely panoramic view of the city. The beds were very comfortable. The most notable feature of the hotel was the breakfast buffet spread, which was quite impressive with some interesting dishes. Worth paying a little extra for that.
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Jayron Y. Groups Malaysia, June 21, 2015
Nice Hotel

Friendly staff, nice room and awesome food
8.7
We get upgraded to executive room to enjoy the executive lounge. Enjoyed alot and the room is nice. Staff is friendly as well. Will definitely go for the next time
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Bianggha K. Groups Indonesia, June 15, 2014
Great Hotel

The Hotel location was great, nearby to malls, the staffs were friendly and very helpful. Value for money
9.3
We had a great stay at the hotel. Definitely will go back again to stay at the hotel when visiting Surabaya. It has good location, near the malls and has a shuttle bus service every half hour to drop us off and pick us up from the mall. The staffs were friendly and helpful, attended to our needs.
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Zi Y. Groups Singapore, March 9, 2014
Service was 5-star, but hotel feels old

service, location, free wifi in room
5.7
Though hotel was a little distance from Tunjunan Plaza, hotel provided free shuttle to the mall every 30min, very convenient. Given its JW Marriott I would have expected excellent furnishings. However, room setting seemed to be a little old, as if no renovation had been done for a long while. Overall, a little disappointed with the standards of this JW Marriott.
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Sutharshan T. Groups United Kingdom, December 29, 2013
Comfortable hotel for a shopping trip

Shuttle service to nearby major shopping centre, upgraded premises and facilities, reasonable breakfast buffet spread
7
The Hotel offers a frequent shuttle service schedule to the nearby major shopping centre Tunjungan Plaza, taking 10 mins to drop hotel guests off at the SOGO block. This offers much convenience instead of having to walk to/fro along the main roads, especially with the traffic, heat and pollution. As the Hotel was recently renovated, the premise and facilities look new and clean. For those having access to the Lounge, the opening hours are great and the refreshments reasonable. The food spread though is limited and the desserts on the extremely sweet side.
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Lei X. Groups China, October 8, 2013
Locate in city center, high standard

high tea; hotel facility; good location
9.7
easy access to the downtown shopping area; good room condition and cozy bed; both breakfast and high tea are included. friendly staff. everything is good and impressive.
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JW Marriott Surabaya Hotel SurabayaJW Marriott Surabaya Hotel Surabaya - Deluxe Premium RoomJW Marriott Surabaya Hotel Surabaya - Studio RoomJW Marriott Surabaya Hotel Surabaya - Presidential SuiteJW Marriott Surabaya Hotel Surabaya - Chairman Suite Living RoomJW Marriott Surabaya Hotel Surabaya - Chairman SuiteJW Marriott Surabaya Hotel Surabaya - Presidential Suite Living RoomJW Marriott Surabaya Hotel Surabaya - One Bed ApartmentJW Marriott Surabaya Hotel Surabaya - Apartment Living RoomJW Marriott Surabaya Hotel Surabaya - Executive LoungeJW Marriott Surabaya Hotel Surabaya - Swiming PoolJW Marriott Surabaya Hotel Surabaya - Imari JW Marriott Surabaya Hotel Surabaya - Lobby LoungeJW Marriott Surabaya Hotel Surabaya - Vis a VisJW Marriott Surabaya Hotel Surabaya - The PavilionJW Marriott Surabaya Hotel Surabaya - Tang PalaceJW Marriott Surabaya Hotel Surabaya - Outdoor eventJW Marriott Surabaya Hotel Surabaya - BallroomJW Marriott Surabaya Hotel Surabaya - LobbyJW Marriott Surabaya Hotel Surabaya - Pool SideJW Marriott Surabaya Hotel Surabaya - FunctionJW Marriott Surabaya Hotel Surabaya - Board Room


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