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Recent customer comments

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Excellent



based on 1267 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 7.5
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 8.5
  • Food/Dining 7.3

6.3 Niko R.
Finland
December 26, 2014
Kata
Pool access, prices of food, drinks and services, breakfeast
We enjoyed the pool access room which was perfect with 5months old baby. Staff in reception didn't speak English which made some things more difficult.

8.7 Ismo P.
Estonia
December 15, 2014
Good location, nice hotel
Nice and clean, good breakfast, spacious
Overall a very good hotel, the pool was a lot smaller than anticipated.

6.3 David F.
Hong Kong
December 10, 2014
overrated hotel
good swimmin pool
We arrived in 3:30 am , one day before the trip i sent a email to reconfirmation for the reservation, hotel manager confirm back to me everything is reserved.I had booked a private room on the day we arrived , the private room cost 1200 thb , which allow us to stay several hours .When we arrived at the hotel , the regular adminstration staff were already off duty , and the bell boy does not have any idea of the private room reservtion , we have been waiting at the lobby for about 30 mins to wait for the bell boy to make calls and settle everything.The private room does not have internal bathroom, and the room is not good. Around 5:00am in the morning , there were a big noise seems like the power generator is turn on , as the electricity is suddenly off. It happens twice on tht night. We were waken by the big noise and shock us from sleep.On the next day no one at the front desk make any appologise to us and when i ask about what had happen last night the staff have no idea about it.

7.7 greg S.
Australia
December 01, 2014
Good Stay
Pool, Breakfast, Rooms
Easy checkin upgraded to poolside room which was great everything worked as it should. had free shuttle to Kata Beach . Close by restaurants were good ,staff friendly would stay again if going to Kata. Probably stay at Patong Beach next time though.

6.7 Salsabil A.
Bangladesh
November 10, 2014
large rooms
spacious rooms with pool
Stay was good but hotel location is bad

9.3 Prentice H.
New Zealand
October 28, 2014
Wonderful hotel
Location, price, cleanliness
I thought this was a fantastic hotel. A set of villa's set along side a pool. Great privacy, fantastic price and wonderful, helpful staff.

7 Chi S.
Hong Kong
October 20, 2014
So far so good
Friendly price, big swimming pool
Breakfast - No desire to have it after the first day. Need more varieties. Pick up - Complete mess, I have sent several confirmation for pick up and other questions because it's my first time to Phuket but there's never a response... Room / Amenities - Spacious, clean, pool access is remarkable, but suggest to clean frequently Location - very close to Kata beach, great location, convenient as store and restaurant also with car rental right outside the hotel. Major drawback - I left some foods and fruits in the fridge and checked out the room, I got back to hotel at the night and the staff lied to me that they found some deteriorated fruits and throw it away, but obviously the things I left were more than they mentioned, probably they were in their stomach instead of dustin when they lied in front of me. I want to remind the hotel guests leaving your hotel doesn't mean they are leaving the island. Please keep or return properties to your guests that never belongs to you.

8 Suzanne E.
Australia
October 13, 2014
Another stay at Kata Lucky
The rooms, the pool and the staff.
I have stayed at KL many times and prefer the older part of the hotel. From my room I have a lovely view of the gardens and pool. My room initially had problems with the air conditioner. The staff moved me into a different room until the issue was rectified, then back into the room of my choice. All good. no fuss, they are great. Mrs Nui (owner) is a lovely lady and will accommodate most requests. Great food nearby at Mama Pats (Mr Chai) and at the Red Door, down the road. Both are very cheap and have great quality food. Would definitely recommend this place and I've already booked again.

9.3 Lynda P.
Australia
October 06, 2014
Wonderful holiay at a great property
Staff,rooms location
We were a family of 4 and another couple and our stay was wonderful.The rooms were great and clean. The pool out the front of your room was just what we needed to cool down.Staff were only to happy to help with anything.Only complaint we had was the breakfast.It needs to have more variety each day.I would definately recommend this hotel to anyone.

6.3 James S.
Australia
October 04, 2014
Friendly Staff
pool access rooms, nice and quite
pool access rooms, nice and quite.. short walk to the beach