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Excellent 8.2
Based on 1310 reviews

Recent customer comments

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based on 1310 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.6

Jonas M.
September 15, 2015
Great place with some terrible staff
location, facilities,
we had a great stay overall, staff aside. They decided to have a hotel staff party without notifying guests, meaning most functions of the hotel was unstaffed for a whole day. The cleaning staff did not replace towels leaving room with no towels. When we called reception to ask for it they complained that they had to come to the room. Worst of all, two male staff members got into a loud fist fight that went on and off for nearly ten minutes where we were trying to have lunch with our infant. Almost forgot, they "missed" to send a taxi to pick us up at the airport. Had to arrange it ourselves.

Richard P.
August 17, 2015
Great place
Hotel was very Thai in style. Lobby and rooms were decked out in nice furnishings. Pool area/gardens were excellent. Location good.
Stay was great. Staff excellent. Only negative we would give is that the wi-fi was not reliable. Dropped out regularly and sometimes would not connect at all.

Brian D.
August 09, 2015
Value for money
The room with direct pool access, the location to the beach and the helpful staff.
Our stay got off to a poor staff with my ATM card being blocked. The staff at the hotel were patient and helpful in assisting me to find resolution to my problem which was found 24 hours later. The hotel is conveniently located to the wonderful Kata Beach and also to many great tasting restaurants. The direct access to the pool from our room with our own private steps was a feature indeed. Book it and you too will enjoy.

qian Z.
August 01, 2015
The bed is not comfortable.
The location is good
The location is good but the hotel is a bit old. In the description there is a bathtub but actually it is too dirty to use. The swimming pool is good but the room doesn't deserve the price..the bed is not comfortable. Would prefer other modern hotels if I am going to Kata Beach again

Sandra H.
July 27, 2015
Excelent hotel!
Excelent buffet breakfast, quite anda relaxed pool anda very good prices in the hotel's restaurantes. They also offer a night buffet on fridays and saturdays with Thailand dancers
THe Best hotel I stayed in my trip to Asia!! I have to come back again.

Peter B.
July 01, 2015
Comfortable place to stay.
Pool; pool bar; food
We used the hotel to catch up with family and friends. All in all, a comfortable place to stay, which represented good value for money.

Peter B.
July 01, 2015
Good base from which to see island
Room, pool and restaurant staff
We used Kata Palms as a base from which to see Phuket at the start of our backpacking holiday in SE Asia. It was a comfortable and relaxing place to stay. Beware of the mosquitoes though.

Peter B.
July 01, 2015
Pool access room worth the upgrade
Value for money; pool access; Staff
We used Kata Palms as a base for our golfing holiday in Phuket. We got a good on-line deal while booking and the hotel was adequate for our purposes. The room was fine and food OK. Staff were also relatively friendly.

Carol L.
June 28, 2015
Noisy and crowded
Location is good but thats all to it.
Check in was very slow. Pool is crowded even though it is low season, and many mosquito. Breakfast was poor quality, feel like a refugee camp. Check out was again very slow. For this price a much better resort quality is expected.

Dean R.
United Kingdom
June 27, 2015
Was just ok
Nice room, pool nice, location ok
Was ok plenty places to eat