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Excellent 8.2
Based on 1303 reviews

Recent customer comments

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based on 1303 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.3
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.6

5.3 Veronika K.
May 27, 2009
Unexpected disappointment
Kata Palm Resort hotel has a good garden and a large swimming pool. It was clean in the room.
Far from the beach, cheap and uncomfortable furniture, old towels, chlorinated water in the bathroom tap and in the swimming pool, TV did not work.
We have been in the hotel just one night and fortunatelly left it quickly. After check-in I went to the swimming pool, which is qiute interesting and long. Then I got to my room to have a shower after swimming, and, to my surprise, the water was more chlorinated than in the pool, so my skin became stung. Everything there shouted loud that we arrived in the cheap hotel. There were price tags everywhere in the room for lost towels, broken glass and etc. There is a silly rule that you can't leave your towel near the swimming pool for longer than 30 mins (otherwise staff will take it). There are so many things we did not like there, so I would rate Kata Palm Resort as a 3 star hotel. The hotel is located very far from the beach. I would recommend people to find some better place to stay, especially if they travel with kids.

8.7 Maureen L.
May 26, 2009
a new experience at Kata Beach and Kata Palms Reso
Huge room, double day bed in room, Thai style decor and furnishings which were interesting, huge swimming pool with cool water due to one side being permanently shaded,great staff, good breakfast
live entertainment in the restaurant too loud, unreliable internet at time
We are frequent travellers to Thailand, but not to Phuket. We choose our accommodation from the net, and we found that the descriptions and photos were very accurate. For the 1st few days, the internet and wireless connections were down which is important to us as we conduct business on the net. When it all came up, we were able to use the wireless system in our room. We are serious swimmers for exercise, and the pool is a horseshoe with each arm a huge 90 metres. Best pool we have ever used! Our room was a deluxe, and the difference to a superior (we were upgraded) is the daybed. We are lazy, and big readers so just love daybeds. The linen was 5* hotel quality, crisp and white as we like it and the pillows were fat and feather. Breakfast was a treat, we do not eat Anglo, and the Asian offerings were well prepared and replenished to the baine marie in small quantities, frequently. For health reasons, this is entirely appropriate. The hotel is well situated to the beach, a mere stroll, they allow you to take the pool towels to the beach. The policies round the pool are fair and equitable re the sun lounges and the gardens and surrounds are well kept and very clean. The food in the restaurant was quite good although we prefer to eat out, and last but not the least, the staff! Every staff person tried their very best to assist us. They were friendly, respectful and went about their work quietly. Our room lady was a gem. They did make the difference in making this hotel a memorable stay, and one to be repeated. It is notable when staff are happy and these seemed to be.

9.3 satit S.
May 24, 2009
hattrick at kata palm resort
swimming pools is the best service is cool atmosphere around the resort make you feel relaxed
i try to find one and it would be a bit long walk to the sea. thats all
this was the third time (and count on...) for my holiday at this resort. you can be doubted what and why it attracted me so much as that!? my answer is simple because it is worthy every baht (any kind of currench you pay)for the things you can get here. On the day checking out, i ask my gf if she would like to come here again next time (4th) and she said if it is the best for me so why not ?

9.7 Monika M.
Czech Republic
May 21, 2009
Oriental Tropical Garden Paradise
Perfect Service, Pool in the grown up tropical Garden,big room, a lot of restaurants and shops near by
little bit further from the beach ( 10 min )
we will come again

7.7 Christie D.
May 09, 2009
relaxing and refreshing
Good swimming pool, lot's of birds, good breakfast and service in general
Bad gym
the hotel is very thai in style and the staff are friendly. the area is full of nice places and beaches to see. And the best way to get around is by scuda.

6.3 Peter M.
May 07, 2009
Stay at Kata Beach
not far from beach embedded in a tourist shpping area with a variety of restaurants good, simple buffet breakfast
rooms a bit 'overloaded' with ornaments bathrooms small
Stayed there in April 2009. Staff was very welcoming, although a bit formal. Relatively large complex. Pool area was a bit 'narrow' and crammed in between the hotel blocks. Tour desk at the front very helpful in getting a golf tour arranged which worked out very well, with a private taxi organised for pick-up and return. All in all a pleasant stay.

8.3 Jeanette M.
May 01, 2009
3rd time's a charm
Location, pool and price
Slightly musty smell in the room, pool closes early, service can be a little challenging at times.
This is my third stay at the Kata Palm, and I would be happy to stay again. The location is close to the beach, unlike other resorts where you may have to walk a long way around Club Med to get access to Kata beach. The hotel is great value for money, including room service, and is near everything you need, including the songthaew (local busses) to Phuket town which run every 20 minutes.

9.3 Peter N.
United States
April 25, 2009
Nice Surprise
Beautiful hotel with friendly staff.
We liked this hotel a lot. It was more than what we had expected. The entrance is a little strange because you can't tell where the reception area is since we got dropped off at the road side. But once you walk up towards the reception and the lobby, the architecture and design of the hotel is absolutely beatiful! And the service from the staff is very friendly and helpful! The location is perfect; close enough to the beach and shopping but removed enough so it was peaceful. You also get a coupon for complimentary beach chairs.

7.7 Carolyn F.
April 24, 2009
it's worth it for the price
location, room size, free internet.
bathroom needs improvement.
The hotel is within a few minutes walk of all the restaurants and shops. It is less than a 10 minute walk to the beach (depending on how fast you can walk in the was over 40c when we were there). The room we had was fairly spacious, with a king size bed & a good size patio. The bathroom needs some work, some of the tiles were cracked and it had a dingy feel to it. We didn't have any problems with the internet and it was pretty fast. If you don't plan on spending much time in the room the location is great and I think it'd be hard to get more value for your money elsewhere.

7 sean D.
United Kingdom
April 24, 2009
agada ripp off
Nice pool.
Charges for anything they can.