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Excellent 8.2
Based on 1312 reviews

Recent customer comments

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Excellent



based on 1312 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.4
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.6

Ronen A.
Israel
January 08, 2009
Great Vacation
Great hotel, we had a room with pool access which was great.
Not everybody speaks english, which sometimes makes communication harder. The Gym facilities are very poor and needs major improvements
The hotel is well situated in the heart of Kata beach within walking distance to all restaurents, local market and beach. Staff is very friendly, although not everybody speaks english. Overall we enjoyed our stay and will return back to Kata Palm resort in the future

eva C.
Hong Kong
January 07, 2009
I have go there~
have a big swimming-pool.
outside all building is red colour.
have a very big swimming-pool , very clean for whole the hotel , i like so much.

Leslie G.
United Kingdom
January 07, 2009
Excellent Hotel - highly recommend
Location - services - facilities - staff friendliness - Cleanliness.
This Hotel is in very good location, plenty of bars/restaurants and shopping hawkers just outside and you can find anything you want around the hotel. Rooms are very good with everything you would need, air conditioning is good and adjustable, rooms are cleaned every day, use of hotel towels for pool so don't need to bring your own, pool areas are very good, good separate pool for babies and young children, there are two separate pools and lots of different little hideaway sunbathing areas (if you get up early enough to find one!) poolside restaurant is very good and poolside service is excellent. We were very pleased with everything in the hotel and would definitely recommend to any age group as all guests of all ages are well catered for and also hotel is very secure.

melanie C.
Singapore
January 06, 2009
A saddening start to 2009.
Nice pool and design concept. Friendly housekeeping staffs. Good location in Kata beach.
Front office team.
It was a very sad start to 2009. It was our first time to Phuket and we spent 1 week in Phuket, most importantly in Kata Palm Resort. Our flight was at 9pm on the 1st of Jan. from Phuket. On the 30th, 31st we inquired 5 times with regards to late checkout and even wanted to pay for the half or full day charges as we have a young child. Instead they kept pushing us to check on the 1st of Jan. Our last attempt was on the 1st of Jan, early 2am after our countdown celebration and still they were not able to give us an answer. We had two rooms and only wanted one room and still got the indecisive answer. They tried to chased us out on the 1st in the morning and started yelling on the phone and we refused to move. Front office manager was among the first to start yelling and was horrible in handling this matter and blamed us first initially and then blamed her team for miscommunication and language barrier. Phuket is an international resort and 95% of the guests were foreigners when we were there and I refused to accept the language barrier as an excuse as the entire reception team spoke fluent english! When we checked out from one room and gave the room keys back to the reception team, entire team showed us the "black face". Don't get me wrong, the housekeeping team, room service team and food and restaurant were fantastic. The reception team needs some serious help and this includes the FOM. The FOM said that she will speak to her team and will train them accordingly, I sincerely believe that its her who needs training. Its pretty obvious that she is leading the team blindly.

Sebastian C.
Argentina
January 03, 2009
Best place to arrive
Excellent pool with great ambiance. Free internet at the lobby.
The only con I can think of is that the beach is approx. 60 mins. away and can't be seen from the hotel.
Our best experience in Thailand was here and it was top class, we stayed in a superior room. The people at the hotel are very friendly and the commodities are very nice too. Ideal place only if you don't care about seeing the sea or the beach from your room. The breakfast was one of the best we got in all the hotels we visited.

Kyungsik P.
South Africa
December 23, 2008
An Enjoyable Stay
Beautiful pools and grounds. Relatively close to the beach. Deluxe Pool Access - room spacious.
Pools close too early. Tour organizers in the lobby can be bothersome.
Generally a nice hotel. The grounds and pools are lovely and enjoyed the convenient pool access from our room. Lots of mosquitoes - a mosquito net or free repellent would have been nice. Pools close at 7pm which is very early - could at least stay open until 9. Tour organizers in the lobby are efficient but a bit overbearing. We went on a full day canoeing tour (Bat Cave, James Bond island, etc.) which was not really worth the price or the time spent traveling. Next time we'll do a trip that combines canoeing and snorkeling.

jussi A.
Finland
December 15, 2008
Kata Palm Resort
Nice size quiet pool area
Evening dinners I rather had somewhere else
A very nice hotel for families with small children and couples who want to enjoy high class service, nice pools and quiet athmosphere with rather low price. Staff is friendly and helpfull. Hotel is situated at 300m from the beach and 100m to Kata shopping and restaurant area.Hotell breakfast is ok.

Anton G.
Russia
December 15, 2008
Adventure of Russians in Thailand
And here we [podezzhaem] to our hotel on [Pkhukete], Kata Of palm Of resort. This was approximately at 4 P.M., and we will populate must were into 12.00, so that as you see, we lost not much, night not in the hotel, but in the bus and already +4 hours, this is the minimum, it is better so than to sit in the airport and to await changes. Well [otelchik] small, but what beautiful, and colors - sea, smell [obaldennyy], and at night flowers smell still stronger. The number is standard, is usual. • Balcony • Bath • Conditioner • Coffee/the tea • the Mini- bar • Safe • Television (cable) • Television set • Foehn • There is with the hotel: • External pond • [Destskiy] pond • Children's club • Halls for the occupations by [fitnesom] • Massage • Paired • Sauna • Centi-Pa • Form from the balcony simply elegant, you sit coffee you drink, with a number of [kakosy] they hang on the palm. Pond is very beautifully made, circular.Restaurant opened, very well when calm weather, but here when wind - not very, from the tables everything it carries and flies into the plates. They fed well and tastefully, only minus - [polusyraya] potato, but also to this it is possible to become accustomed.)) In the restaurant everything in the orchids is an aquarium with the fishes. Near the lobby, [turagenstvo] hotel, the taxi and restaurant on the street, in the evenings there passed the show of program. They threw thing, rang home, they quieted all and send to study locality. On the lobby still there is the free Internet. On the street of fully any restaurants and cafe, stores and [rynochkov] of small. Massage parlors. This is the second line to the sea (Andaman sea) minutes 10, that on the whole in no way it strained, separately lazy took mineral fertilizer- mineral fertilizers. In the evening they sat in the restaurant and there met children with which they flew in the aircraft, [Olya] and Sasha, they lived hereabout in the hotel “of [savaddi]” even near the h
[otelochen] was pleased, everything was good, [ponravilsas] children's [ploshchdka] [pesochkom], children's pond was pleased, it was pleased aquarium in the restaurant… if yet not the ants, which there is on the lobby where the Internet, generally Law super-, even small lizards did not confuse. It is desirable to again return to your hotel, and I accurately can say that with the enormous pleasure I will recommend to his its friends. it was pleased, that near each plant is a table with the name, the circle the cleanliness and flowers!!!

Asa U.
Sweden
December 13, 2008
My place to be !
Great poolarea. OK breakfast buffét. Great De Luxe rooms for families.
This hotel was the right place for us to be. A great garden with pools. Two children pools, somehow always a bit shallow for the kids. The lunch restuarant was really ok. Ok price in low season, but a bit to high prize during high season. The resturant by the street had really good food and nice drinks. I would go back tomorrow if I could.

Aidan C.
Ireland
November 30, 2008
Kata Palm - Good Hotel
Breakfast was nice. The newer delux room with pool view are lovely. Ok Location
The cheaper delux rooms are ok but you are better paying the few pound extra for the Delux Room with Pool View. These all have baths and much bigger space.
I stayed at this hotel twice and the first room was in the cheaper Delux Room. The room was OK but on my 2nd stay I paid the small bit extra and the room was far better. The breakfast is good and compared to the Phi Phi Cabana hotel is the nicer. The location is not bad either and about 5 min from the beach.