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Excellent 8.2
Based on 1310 reviews

Recent customer comments

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Excellent



based on 1310 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.6

Peter G.
United Kingdom
November 01, 2008
The Kata Palm - Phuket -
Very friendly staff, very comfortable, modern and recently renovated. Very near to the beach and lots going on.
Like many hotels, they have difficulty in keeping the Breakfast food hot. No other problems
This is a most friendly, modern and comfortable hotel. We have stayed there at least once every year since it opened some 6-7 years ago. Sometimes we stay 2 times, this year - 3 times! Recently renovated and decorated, it has a charming atmosphere and the room service is excellent. The Management is highly visible on a daily basis and everyone is friendly and helpful. It is only the rudeness of foreign visitors that spoils the overall ambiance of this delightful home from home. First class and value for money.

NYUK W.
Singapore
October 23, 2008
Kata Palm - Nice place for relaxing on a budget
The deluxe pool access, clean pool, quiet, rather authentic lobby that has a very cultural feel to it. Room is spacious and nicely filled up with nice bathroom amenities.
Food is bad - 1.5/5 Service needs a lot of improvement. 2/5 There was very minimal customer service etiquette. Mosquitoes.
I think this is a nice sanctuary if you are tired of going to the beach. I would think the deluxe pool access is the only room worth staying for. It is very clean and the hotel is generous with its amenities, offering big bottles of shower foam and shampoo. It has very spacious walking space in the room as well and I love the direct pool access! It's friendly for couples as well as family alike. I personally do not like the food and service here though. Unlike the usual culture one would expect of Thai, their command of English is rather poor, they hardly smile. Also, the presentation of the food for breakfast is very unappetizing and serves limited choice. There are also mosquitoes so its good to be prepared with insect repellent as the hotel has lots of plants in the resort.

Huan Y.
China
October 20, 2008
Experience local culture
Amazing Thai style hotel, very welcoming swimming pool.
The breakfast is common.
Amazing Thai style hotel, very welcoming swimming pool. Service is very good. Convenience tour desk for your travel guide.

Christine H.
Canada
October 19, 2008
A pool to die for!
- The pool is most certainly one of the best I have seen for a resort that is not a five star. - The staff were very helpful and friendly. - Kata Beach is beautiful and peaceful (compared to Patong). - Wireless internet in the rooms for free.
- None, liked everything about our stay there.
The lobby of the resort is stunning if you can appreciate Thai artwork. A lot of thought and attention has been put into creating the feel one experiences in the lobby. The rooms are all very nicely decorated as well, with all amenities one can hope for, including restaurant room service. There is a few different types of rooms, some where you can literally walk out of your room into the amazing pool. Our room was a ground floor room with fish ponds in front and a lovely pathway to get to the pool. Poolside restaurant and bar were excellent. Poolside bar is the type you sit in the water. The breakfast was good but I would not consider the presentation to be the best they could do. Overall, for the price we paid, we got a lot more than we hoped for. Everything is there to make you feel like you are having a holiday! We hope you will enjoy the place as much as we did.

mingxin Y.
China
October 12, 2008
good place
Room is clean and the staff is kind there.
Sightseeing is so so, no sea but there is a swimming pool.
Not a bad place, the location is good.

Angi F.
United States
October 11, 2008
Kata Palm Resort
Location, close to beach
Rooms small and needed updating.
We picked this hotel due to location but was very disappointed once we got there. The rooms were old and smelled moldy.We had a pool view but I think all of the rooms look out to the small hotel pool. We only stayed two nights. The whole experience was not pleasant.

zohar G.
Israel
October 11, 2008
Nice hotel
It was nice, quiet and clean.
The hotel was really nice, Kata beach is very quiet in this time of season (Oct). The hotel staff was really nice and helpful. The hotel is 7 min away from the beach so you can walk or take a transfer by the hotel. The spa is amazing! Overall we enjoyed the time we spend there.

Kenichiro I.
Japan
October 10, 2008
Good Location
The hotel is a little far from town, so it was very quiet.
Though the hotel is a little far from the beach, the facility and the price are very reasonable. And the room cleaning is well done, the stay was very comfortable.

Carl-Morgan L.
Finland
October 03, 2008
Kata Palm Resort
The hotel has a huge pool area and some of the rooms are direct pool access rooms. Nice and cozy lobby. A short walk to Kata Beach and Karon Beach. The hotel also offers free Internet for its guests.
Breakfast was mediocre! Too little to choose from. The coffee tasted awful.
A nice resort well worth the money spent! Close to Kata Beach city center and the beautiful beach! Rooms were good sized and nicely decorated, very comfortable bed. There is also a spa center at the hotel which can be nice after a long flight. Its a lot more expensive than in the city center though. The receptionists are very friendly and nice, always smiling. The tour desk is ok but you can also book your trips from the city center from one of the many outlets.

Per H.
Sweden
October 01, 2008
Best Kata Palm
I like the poolside and that it's near the beach.
The look at the entrance to our room.
Already when we arrived to the Kata Palm Resort&spa the check-in staff looked at us and say welcome to Phuket and Kata beach we were very well taken care of and it felt like home, and when we were going to the beach we were saluted by the hotel guard very nice.