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KC Grande Resort & Spa

1/1 Moo 4, White Sand Beach, Koh Chang, Thailand 23170 (Show on map)

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Area: White Sand Beach Number of Rooms: 219

Recent customer reviews

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Excellent

8.4

based on
4075 reviews

1481 reviews in English

Value for Money
8.0
Location
9.1
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
8.1
All reviews (4075)
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Joshua W. Couples United Kingdom, February 18, 2015
An Enjoyable Break

Location, cleanliness, spacious rooms
8
On the whole, we enjoyed our stay. The hotel isn't cheap, and the size of the rooms reflect this. The facilities are excellent and the rooms are very spacious. We felt slightly let down by the service in the restaurants and bars, although it must be said that a number of staff were extremely helpful. If you are looking for a quiet getaway, this probably isn't the place for you. There are a lot of families. On the whole, I would recommend this resort to others.
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Ales D. Couples Slovenia, February 18, 2015
Canalisation problems, smelly beach

Location, beach,
6.3
Could be better, old non English speaking staff, expecially men don t understand anything. Dirty beach, canalisation going in sea near Spa, Very slow unhappy staff in beach restaurant. Sometimes cleaning staff in room forget to give you clean towels. Please change staff in restaurant, we are regular customers.... Management is poor.
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Ben R. Solo travelers United Kingdom, February 15, 2015
Great hotel

Staff, roof pool, location
9.7
hotel was great. However white sands beach is not for me. It's too busy. I like quiet Thailand!
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Baard H. Solo travelers Norway, February 13, 2015
Nice hotel

good standard, good location. Good service
8
Very Nice stay
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Baard H. Families with older children Norway, February 13, 2015
Good hotel

Location, friendly staff, great pools
7.3
3rd time we were here, always good, bungalows starting to show some age though.
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Edwin B. Families with young children United States of America, February 12, 2015
Short Koh Chang Holiday

Location, Beach, Facilities
9.7
Our 3 night stay was fantastic, I would higly recommend this property. That said, our only hiccup was in adding a room for some Thai family members to join us. We called ahead from the ferry and were advised that rooms were available and it would be no problem to add a bungalow, at the same rate that we were paying. I thought it was too easy and it was. Upon arrival they said it was not possible and proceeded to show my sister-in-law a room up the hill in the main building, next to the noisy kitchen, which was $30 more per night. They said it was because the Agoda rate is negotiated (being in the Travel industry myself, I understand the logic) but it is their hotel, they can charge what they want. Needless to say, it was a deal breaker, out of principle and our family stayed elsewhere, on a different beach 15 min. away. Other than that it was just what we needed.
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Dirk H. Solo travelers Netherlands, February 8, 2015
Comfort and Luxery

The room, reception and the pools at the new extentions
9.7
It was very comfortable and relaxing. I felt pampered
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Stavroula K. Families with older children Australia, January 27, 2015
Value for money

Rooftop pool, yummy buffet brekky and modern rooms
8.7
Great stay and look forward to going back again
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Helen P. Families with young children Australia, January 27, 2015
Most staff don't speak English

Beach, pool, food, grounds
7.7
Stay was great, the best hotel at white sands beach... They should hire staff that speak English.... At the infinity pool they are useless and ignore you if they can't understand you... Trying to communicate with reception on where to put the spare bed for my daughter is ridiculous, I had to reaarange the room myself and show them where to put it.. Apart from that a great stay, beautiful grounds....
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Gary O. Couples United Kingdom, January 27, 2015
nice hotel

location, pool and friendly staff
9.3
The stay was very nice The hotel is on the beach which is soft white sand They have new part of the hotel across the road so just look at web site
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