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Recent customer comments

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based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Pui W.
April 28, 2016
Spacious room, good service
Room is spacious, L'occitane toiletries were a plus. Located within 3 mins' walking distance to Tochomae station on the Toei Oedo line, and 1 stop away from the busy Shinjuku interchange station.

utami S.
April 27, 2016
a feel for old Tokyo in her glory years
It was the perfect location to start the marathon!

Martha C.
April 26, 2016
Nice hotel
Rioms were clean. Location is close to nalls and restaurants.

kwanchai M.
April 26, 2016
Standard hotel

Irawan S.
April 25, 2016
Good hotel
Good hotel with complimentary shuttle to Disney Resort. The room was renovated but the bathroom showed its age.

Chosen L.
Hong Kong
April 25, 2016
Could be better
Japan has always been renowned for its excellent service which I appreciate very much and impressed me a lot. This impression was almost ruined by the staff at the check-in counter (unfortunately forgot her name!). She was rude, unhelpful and with a poker face, no smile at all! Fortunately the rest of the staff team was courteous as usual.

Dennis H.
April 23, 2016
very nice
Hotel.. good location

Jody G.
April 22, 2016
Christmas break
Our family chose Tokyo for our annual Christmas trip to be able to enjoy good japanese food & the wonderful cool weather. Keio Plaza is in a perfect location. Walking distance to restaurants, shops, and the train station. There is also a nearby nature park where we enjoyed cool mornings. Within the hotel itself are lots of restaurants which are reasonably priced. Our room was spacious & comfortable, internet was amazingly fast & the hotel is a convenient drop & pick up site of the airport shuttle. Thumbs up to Keio Plaza :-)

Edward H.
Hong Kong
April 20, 2016
Good location and quiet
Great place near shinjuku! Quiet hotel in the middle of a busy district.

Lucy L.
April 19, 2016
Great Hotel
Location is very accessible, tours originating from hotel. There is a lot of restaurants and convenience store within the hotel