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Excellent 8.3
Based on 2492 reviews

Recent customer comments

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Excellent



based on 2492 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Mei H.
Taiwan
March 23, 2016
Excellent
Room and service are good, food is also excellent.
Great experience.

Shamshul S.
Malaysia
March 23, 2016
Good
Good hotel, good location in Shinjuku and staff always helpful.

Poey L.
Singapore
March 22, 2016
Great Service
We've returned to this hotel after our day trip from Takayama & was given a room which the aircon is not working. We've called the reception to request for a change of rooms & were given a room upgrade with aircon working in good condition. Very happy with the customer service & it's in a great location. Will definitely be back again!

Pearleen H.
Singapore
March 22, 2016
Excellent
Hotel is pricy. Location is good. Room size is pleasant. Had a great stay there. Bonus: hotel provided free shuttle bus trip to Disneyland .

Craig M.
Australia
March 21, 2016
Holiday
We were staying at this hotel with 2 other couples who had the same level of rooms with access to the luxe lounge. Very happy with location and friendly staff

Ann A.
Philippines
March 21, 2016
Tokyo Fun
Nice to stai in keio, Complimentary bus going to disney, airport limousine bus and bus going to mt. fuji is just outside the hotel

Tan Y.
Malaysia
March 21, 2016
Excellent location, staff and restaurent
This is my first stay at Tokyo, Shinjuku. I am blessed that I am staying at this hotel for my 4 nights stay. The hotel got the bus shuttle to Tokyo Disneyland, however you need to book early subject to availability. If not I may suggest just taking JR Train which is convenient and good riding experience with fair price. The hotel got convenient shop and plenty choices of restaurant. If you like jogging, I strongly recommend you to have a good jogging session around the hotel and Shinjuku. It is an amazing experience. Cheers for Keio Plaza Hotel and I wish I will come back again soon. Thank You

Lin T.
Singapore
March 20, 2016
Impressive
The location, the service and the atmosphere all impressive.
As usual, very pleasant, convenient to most places and there is airport limo bus pick up.

abby L.
Malaysia
March 19, 2016
Bad service old rooms even though renovated
Check in www extremely slow. Upgraded room to new wings but everything feels old. Not coming back

Porjai N.
Thailand
March 17, 2016
good location
good location