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Excellent 8.3
Based on 2492 reviews

Recent customer comments

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based on 2492 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Mei H.
March 23, 2016
Room and service are good, food is also excellent.
Great experience.

Shamshul S.
March 23, 2016
Good hotel, good location in Shinjuku and staff always helpful.

Poey L.
March 22, 2016
Great Service
We've returned to this hotel after our day trip from Takayama & was given a room which the aircon is not working. We've called the reception to request for a change of rooms & were given a room upgrade with aircon working in good condition. Very happy with the customer service & it's in a great location. Will definitely be back again!

Pearleen H.
March 22, 2016
Hotel is pricy. Location is good. Room size is pleasant. Had a great stay there. Bonus: hotel provided free shuttle bus trip to Disneyland .

Craig M.
March 21, 2016
We were staying at this hotel with 2 other couples who had the same level of rooms with access to the luxe lounge. Very happy with location and friendly staff

Ann A.
March 21, 2016
Tokyo Fun
Nice to stai in keio, Complimentary bus going to disney, airport limousine bus and bus going to mt. fuji is just outside the hotel

Tan Y.
March 21, 2016
Excellent location, staff and restaurent
This is my first stay at Tokyo, Shinjuku. I am blessed that I am staying at this hotel for my 4 nights stay. The hotel got the bus shuttle to Tokyo Disneyland, however you need to book early subject to availability. If not I may suggest just taking JR Train which is convenient and good riding experience with fair price. The hotel got convenient shop and plenty choices of restaurant. If you like jogging, I strongly recommend you to have a good jogging session around the hotel and Shinjuku. It is an amazing experience. Cheers for Keio Plaza Hotel and I wish I will come back again soon. Thank You

Lin T.
March 20, 2016
The location, the service and the atmosphere all impressive.
As usual, very pleasant, convenient to most places and there is airport limo bus pick up.

abby L.
March 19, 2016
Bad service old rooms even though renovated
Check in www extremely slow. Upgraded room to new wings but everything feels old. Not coming back

Porjai N.
March 17, 2016
good location
good location