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Excellent



based on 2521 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

CHI K. from Hong Kong
Couples
Stayed 4 nights in March 2016
Great service and wonderful hotel
Staff are helpful and friendly, room is big, free shuttle to disney
Reviewed March 29, 2016

steve A. from Philippines
Families with young children
Stayed 7 nights in March 2016
Keio Plaza with Kids
Overall, our stay was great! The hotel is situated near the local restaurants and shops that you and your family can explore. The room are spacious enough and very clean. They also have free shuttle service to Disney Resorts, but you have to reserve in advance, because seats are very very limited.
Reviewed March 28, 2016

Janelle S. from Philippines
Families with young children
Stayed 7 nights in March 2016
Good but there are other hotels which are better
Big room, near restos
Near the train station. Walking distance from shopping areas. But for the price, some other hotels are even nearer and better in terms of location. Lobby is very crowded. Only 2 conceirge staff so you have to wait for some time to get help.
Reviewed March 27, 2016

Keng T. from Singapore
Business travelers
Stayed one night in March 2016
Good location, food so so, room comfortable
Location, free transfer
Reviewed March 27, 2016

sheung T. from Australia
Couples
Stayed 4 nights in March 2016
A very good hotel.
Worth money spending
Reviewed March 24, 2016

Prasit N. from Thailand
Groups
Stayed 5 nights in March 2016
Big hotel in quite good location
The hotel is quite big. Most things were great. It would be even better if there are more English TV programs or free movies. Other things are fine.
Reviewed March 23, 2016

Jeffrey L. from Philippines
Families with older children
Stayed 2 nights in May 2015
good hotel
hotel is near restaurants and shopping areas , room is big and spacious , toiletries is awesome
Reviewed March 23, 2016

Mei H. from Taiwan
Families with older children
Stayed 2 nights in March 2016
Excellent
Room and service are good, food is also excellent.
Great experience.
Reviewed March 23, 2016

Shamshul S. from Malaysia
Families with older children
Stayed 4 nights in March 2016
Good
Good hotel, good location in Shinjuku and staff always helpful.
Reviewed March 23, 2016

Poey L. from Singapore
Solo travelers
Stayed one night in March 2016
Great Service
We've returned to this hotel after our day trip from Takayama & was given a room which the aircon is not working. We've called the reception to request for a change of rooms & were given a room upgrade with aircon working in good condition. Very happy with the customer service & it's in a great location. Will definitely be back again!
Reviewed March 22, 2016