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Excellent 8.3
Based on 2471 reviews

Recent customer comments

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Excellent



based on 2471 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Andy C.
United States
January 15, 2016
Keio--the good and the bad
Location, Dining, Airport Transportation
It was nice that there's an airport limo bus that takes you directly from Narita to the hotel, which is centrally located in Shinjuku (5 min walk to the station) and their traditional Japanese set breakfast is just absolutely terrific! Our room was nice--but it seems like during the remodeling, they forgot the bathroom. The bathroom looks like it's from the 1990s (dark red/purple tub) and some of the electronics also looks like they were from 10-20 yrs ago (but still functional)--aesthetically not pleasing. Would rank 4/5 if it weren't for the bathroom decor and aged equipment. My rating, 3.5 out of 5.

shane W.
Singapore
January 14, 2016
My review
Location. Location. Location.
Location is great. And that's it. Reception staff were indifferent in their attitude towards customers. Guess they are fatigue with dealing with so many us on a daily basis that they lack the heart to serve anymore. Request by me for a possible early checked in was a simple reply " check in time is 2 pm". I asked again, and same reply. Nothing more nothing less. When we wanna take our winter clothes from checkin bags to venture out since we can't get our rooms, the same staff, Ms Toda, keeps pressing us how many bags to leave with the concierge. I told her to wai while we unpacked. She disappeared from then on. When I asked another staff the day before check out it I can extend an hour from 11 am to 12 noon, the reply was ¥4000 for an hour extension. Period. Greed and Indiffernce - very much in evidence. I know it's strictly business and I'm not expecting any special treatment, but surely the staff can show some empathy to their customers with not too demanding requests. The concierge lady to show us to our room was very professional and graceful. Indeed. Thank you. Hope the management don't be too complacent when business is very good. It's a vicious cycle. In case theyve forgotten.

Yin C.
Singapore
January 13, 2016
Keio Plaza - good location and excellent service
1) Its location near Tochomae Station as I used the Oedo Line most 2) Walking distance to Shinjuku food and shopping areas 3) Helpful and friendly staff
Very pleasant stay. Rooms were very clean and comfortable. Helpful and friendly staff even managed to reserve a restaurant sitting for me at a restaurant that normally didn't take phone reservations.

LIANG T.
Malaysia
January 13, 2016
Good Location Hotel
Location, Room, Many Restaurant nearby the Hotel
We are stay in Plaza Premier Room, the staff are not friendly, i have to remind housekeeping everyday(stay for 3 nights) that i need a extra towel for my son(2 years old boy). When you on the back to our hotel from Shinjuku Station you will saw it small truck sell a SWEET POTATO !! MUST BUY !!! EACH 800YENS !! damn nice in front of the Keio Plaza Hotel,

Yan C.
Hong Kong
January 12, 2016
OK
Spacious

Beng L.
Indonesia
January 12, 2016
Old hotel but good location
Good location, lots of restaurants around hotel, not far from shinjuku train station
Almost all of the staff I met there have very poor english, and did not explain clearly about the additional extra charge...so, there is a little misunderstanding. The hotel room is very old, and need renovation. But, the location is very good, 2 minutes walk to convenience store and restaurant, 5-10 minutes walk to shopping mall and shinjuku station.

sulianna S.
Indonesia
January 11, 2016
too far from subway
the staff is very helpfull
Its convienient to tokyo disneyland as the hotel providw free shuttle bus to there

kristono W.
Indonesia
January 09, 2016
Good hotel but they do not allow early check in.
They have limousine shuttle bus from airport to the hotel back & forth.

Alice C.
Hong Kong
January 08, 2016
Nice hotel , convenient location .
The room is big and Comfortable ( Luxe floor room ) , very convenient transportation from airports by limousine bus.
I stayed on the club floor ( luxe floor ). The rooms are comfortable and clean. However , the lounge for club floor is not as good as what expected. Opening hour is short and food is limited.

RONALD S.
Indonesia
January 07, 2016
GOOD HOTEL , SUPERB LOCATION
LOCATION , GOOD RESTAURANT
EVERYTHING WAS GOOD , THIS HOTEL HAVE BUS TRANSFER TO NARITA / HANEDA ( 3000Y ADULT ) AND DIRECT BUS TO TOKYO DISNEYLAND