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Excellent 8.3
Based on 2492 reviews

Recent customer comments

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based on 2492 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Yueping X.
December 31, 2015
Location, cleanliness, services
Overall satisfied

Gary T.
December 30, 2015
Great hotel with great location
The service, the location and the lounge
Amazing service, good central location to the train lines

Oi L.
Hong Kong
December 30, 2015
Good location
Location good, friendly staff, clean room

Hong Kong
December 30, 2015
a comfort stay
the place is convenience, the room is big and tidy, it is good for staying

Yuko W.
December 30, 2015
Was great experience
Room was good enough for 3 of us. Staff was so helpful all the time. Food was nice.
First I'm Japanese but living in England with my family and I'm travel a lot in Japan because of my work. When I compare to other hotel, Keio Plaza hotel is really suitable for family staying. Room, food are good for young children. Only concern was we walk from Shinjuku station and it was bit far. So I'd recommend to get cab/taxi even only short ride if you carrying your suitcase with your child. Other than that, everything good. Bathroom was old style but clean. Room has 3beds, staff perfect service, food tasty. I'd highly recommend this hotel! Many thanks to staff in this hotel.

Po L.
December 28, 2015
Good Stay
location, hospitality
It has been a good stay at the hotel. Strategic location, surrounded by many shops and restaurants nearby.

Sin C.
December 27, 2015
Christmas in tokyo
Walkable distance to good food and shopping in Shinjuku, airport limousine at the door step, short distance to train station
This is the second time we are staying at this hotel. Great for family with young children. Bus service to Disneyland and airport at the doorstep. Walking distance to shopping centers and shinjuku train station manageable for my 6 and 4 yo.

Chee E.
December 24, 2015
Convenient and accessible
Accessibility to train station, nearby restaurants and shopping.

December 24, 2015
Keio Plaza Hotel
good location

Pintas C.
December 23, 2015
Guest Relations Staffs are terrific!!!
Staff, Big room, Airport Limousine to/from the airport
The room is big comparing to other hotels in Shinjuku. You can take the airport limousine bus directly to/from the airport. It's a short distance walking to Shinjuku Station. The guest relations staffs were all helpful and nice. They booked many restaurants for us and made changes upon our request. There are many famous restaurants near the hotel such as Imahan and Ippudo Ramen. We would recommend this hotel to anyone wanna visit Tokyo.