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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku Shinjuku-ku, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 1436
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Recent customer reviews

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Fantastic

8.3

based on
1904 reviews

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.4
All reviews (1904)
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Chooi L. Families with older children Singapore, December 21, 2014
Best holiday hotel!

Location, Very Clean and Comfortable rooms, Friendly/Helpful Staff
9.7
Extremely enjoyable and the hotel staff extremely helpful and friendly.
Karen W. Families with young children Malaysia, December 20, 2014
Keio

Location, location, location
7.3
Great location, clean room but limited amenities. Staff are pleasant but not overly helpful.
A.T. K. Families with young children Malaysia, December 17, 2014
Nice location with renovated rooms.

Walking distance to Shinjuku station. Newly renovated rooms. Airport shuttle pick up right at the hotel.
6.7
Though we had to wait about 20mins to check in due to the arrival of airport shuttle the supervisor was around to usher us to next available counter. He was very apologetic about the delay which somehow eases our wait. Overall our superior room was newly renovated and rather spacious (33sqm) considering its in Tokyo. The hotel is very close to Shinjuku train station and shopping district. The Narita airport shuttle bus picks up right at the hotel lobby which is super convenient considering we had an early flight to catch and it's 3 degree winter outside.
Swee T. Couples Singapore, December 16, 2014
Nice Hotel

Location, Cleanliness, Friendly Staff
6.3
Stay at Keio Hotel is great, conveniently located in Shinjuku area, link by an under-pass to the subway and mall. Staff are very friendly and helpful. Room size is reasonable for Tokyo standard.
Soo C. Families with young children Singapore, December 15, 2014
Good location and nice staffs

Location. Comfort. Friendly staffs
8.3
Good location, comfortable and very clean room, helpful staffs
Kankamon S. Families with older children Thailand, December 14, 2014
Luxurious Stay

Bus Service to the airport is right at the Lobby
8.3
Nice Fuji View from our window. However we traveled in a group of five where we have to split up into 2 rooms...the room are not in the same floor
Shelley W. Families with young children Australia, December 14, 2014
short stay in Tokyo

close to shopping
6.7
Hotel was adequate and good location for central shopping in Shinjuku. Extremely disappointed with staff on checkin were rude and very unhelpful, upon checking out i heard another guest complaining to management about the same thing. On a positive note breakfast buffet was great
Shelley W. Solo travelers Australia, December 14, 2014
shopping in Tokyo

location to shopping
7
Ok, staff on checkin counter were rude
Chia H. Families with older children Singapore, December 14, 2014
Good location

Good location, clean rooms and prompt service at check in counters
8
Overall good. Location is good, room is clean and service is prompt.
Teo K. Families with young children Singapore, December 14, 2014
Great location but....

Location, cleanliness of rooms and facilities in room
5.7
The hotel is strict on check out times which is at 11am, unlike most hotels which is around mid day. If you wish to extend an additional day of stay would be charged. Breakfast ends at 10 am but the selection is focused, unlike the spread you typically see at breakfast buffets. All of these should be made known at the time of booking.

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Customer Reviews - Keio Plaza Hotel, Tokyo

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