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Recent customer comments

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based on 2498 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

December 10, 2015
Location, location & location
Hotel staff is too rigid when we requested for late check out at 1pm as our flight home is at 4plus. When we asked why other hotels are flexible when it comes to this, the staff said bluntly that they don't allow late check out unless guest pays for it. When I said my child is still asleep (not well), he said wake him up! This will be my 1st time and last time to this hotel.

Cheryl T.
December 10, 2015
Decent size rooms n toilet
Location - In between shinjuku n tocho Mae stations. Many different types of restaurants in hotel.

chan I.
December 08, 2015
Large room unstable wifi
Airport bus , professional staff, quick check in and out
Few times staying in this hotel, better choose renovated room, large hotel so lots of guests may have the breakfast at the same time, can't avoid long queue. Staff is always professional , room is clean Wifi is not very stable this time

Teo S.
December 08, 2015
Convenient and clean
Convenient , clean and spacious.
This is the second time I am staying in Keio. Love the convenient location of this hotel.

December 08, 2015
A comfort stay
Convenient, Comfort with friendly staffs
I was recommended by my friend on this hotel and stayed the first night after arriving Tokyo with my family. The checkin was smooth and quick. Room is big enough even for a family of 4. We soon realized how convenient the hotel is located, as it's just a few minutes walk to the heart of Shinjuku. It was a pleasant stay, will be my first choice if I come back to Tokyo. The only reason I don't agree it's value for money is it's pricey for a family to stay. I don't understand why kids above 5 must be treated as adult, as my 7 and 8 kids can share comfortably with us on superior twin beds.

December 07, 2015
Good value
Good experience

Lorraine T.
December 07, 2015
Wonderful !!!
Service , comfort , large room
Totally great !!! I have stayed in the other hotels nearby however nothing beats the service and comfort here at Keio Plaza .

Chi P.
Hong Kong
December 07, 2015
clean, neat and tidy
clean, room size is big, tidy
will stay again

Gayle R.
United States
December 07, 2015
Fine hotel, well located, lots of amenities.
Location! Choice of restaurants, good sized room.
You can't beat the location of the Keio Plaza, where you're close to everything in Shinjuku, and with easy access to trains. The rooms are very good-sized for Japan, with actual storage space and comfortable beds. Several different restaurants to choose from, convenience store, business center (with SLOOOOOW coin-operated computers) -- I can't think of any complaints. I guess that's why it's always full of tour groups, but the hotel staff handles them well.

December 06, 2015
Very good