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Recent customer comments

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based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Carolyn K.
December 02, 2015
Comfortable Stay
Location, Spacious Room & Service Staff

Cheryl T.
December 02, 2015
Convenience, gd service
Convenience, great staff, comfortable room
Got upgraded fr double rooms to 2 BR suite plus bfast vouchers for four for 2 days. Front desk was helpful n could speak English. Suite was v big by Tokyo standards n comfortable. Had most tv cable channels.

Peggy C.
December 01, 2015
Good location, Good Service
Location, service, room
we liked this hotel because of the great location, 5 mins walk to Shinjuku station, 2 convenient stores near hotel, 24 hours dining nearby, airport shuttle bus was at the doorstep! And there was Free Disney Shuttle bus, too! Our room was quite spacious for 3 beds. Hotel staff were very helpful and polite.

Yin Y.
December 01, 2015
Nice hotel and cannot consider a 4-stars.
good location
Nice and easy accessible.

Zuoshi W.
December 01, 2015
a good place to stay
location, shopping and food

Charmaine G.
November 30, 2015
Good location
Good location, comfortable rooms, free shuttle bus to Disney

Choon A.
November 30, 2015
Not value for money.
Good location. No more
Not pleasant. The room was hot and stuffy. When we told the hotel staff, he told us it was because there are too many people in the room. There were no air circulation in the room at all. We booked two rooms, the other room were perfectly fine. We have communication problem with the hotel staff because they were not very fluent in English. During the check out, the counter staff were very annoyed because we could not understand what are the charges incurred during our stay. Instead of explaining it politely to us, her expression shows that she was very annoyed and starting to get impatient with us.

November 30, 2015
Hotel near to many restaurants and train stations
Large room, near eating places and easy connection to Airport
Happy and No complaint

Perry L.
November 29, 2015
Outstanding hotel - you get what you pay for
Location, Service, Quality
Terrific room size, clean, very modern. The staff were very helpful, and went above and beyond our expectations. The price was not cheap, but not top dollar. It's a fair price for this level of hotel, size and location. I think they have under-rated themselves at 4 stars. Should be 4.5 stars.

Ma. L.
November 27, 2015
Best hotel
Location. Clean. Accessible
Great. Enjoyed it