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Excellent 8.3
Based on 2493 reviews

Recent customer comments

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based on 2493 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Brian M.
October 23, 2015
over priced but good location
location, room size
OK, but overpriced for room condition. Overly officious approach to customer relations which left me underwhelmed. Renovated room still felt old (old bathroom and chipped furniture, leaking toilet). For the price suggest you try a different hotel. (I did not eat in the hotel so cannot arte the food but looked good).

Brittney C.
United States
October 22, 2015
Great location. Great view.
Large room size, updated decor, great location
I stayed at the keio plaza 2 nights at the end of a 16 day holiday. The room is large and clean and inviting. Nespresso coffee maker in the room. Remote control panel for lights and blinds. A great view from the 38th floor of the main tower. It is a huge hotel with many upscale restaurants which looked nice. But I did not eat there. It is right next to the tachomae station and a tunnel connection to Shinjuku station. The upgrade for access to the lounge was overrated. But the sky bar was a great place to have a drink. The staff are lovely and accommodating. The hotel runs a limo bus service to Narita airport for around 3100 yen. I went on the Narita express but it was good to know for future. I would absolutely stay here again.

john L.
Hong Kong
October 22, 2015
Very good hotel.
Location, room size and value for money

Supada N.
October 19, 2015
Very convenient hotel
location, friendly staff and clean room

Supada N.
October 19, 2015
Clean and new room
Location, room and staff

Han G.
South Korea
October 17, 2015
Size is good enough
Size, Location, airport bus
Room size is large in Japan and there is airport bus which departure at hotel. It was convenience for early flight.

Ghee T.
October 17, 2015
great family hotel near shinjuku station
location pretty near to shinjuku station west exit, free baby cot in our room upon request, free shuttle bus to/from disneyland tokyo!
stay was great! buffet breakfast is recommended!

Jess O.
October 16, 2015
Nice and comfy
Location, Comfy Room and Friendly Staff
Nice hotel located nears stores. very friendly staff that help us by providing information. The room was comfortable and nice.

Chan J.
October 15, 2015
Staff are friendly, location and room are spacious

Jacintha L.
October 14, 2015
Great location. My preferred hotel in Tokyo.
Great location. Room Size. Lots of F&B around the area.
I have always enjoyed my stay at Keio Plaza Hotel. This hotel is my preferred choice when I travel to Tokyo. A 10min walk to the train station. Great location. Room size is large. Lots of F&B outlets nearby around the area. Overall, a fantastic stay.