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Excellent 8.3
Based on 2492 reviews

Recent customer comments

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based on 2492 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

rebekah B.
October 08, 2015
Rooms were wonderful clean and spacious
Size/standard of rooms. Door staff.
The rooms were great, location good but depends on what your wanting to see in tokyo. Staff overall were great, we had trouble communicating upon arrival and ended up waiting longer than we should have but ot a huge deal. Overall it was a great hotel

Hong Kong
October 07, 2015
Nice Kitty room
Free shuttle bus to disneyland
I was stayed at Kitty room for 4 nites. Big enough n clean, newly renovated. Good location, convenient.

Katarina V.
United Kingdom
October 04, 2015
Great hotel
Clean. Professional staff. Helpful staff.

Chanapun J.
October 03, 2015
Nice hotel
Facility, room, and limousine bus at hotel
Bathroom size is big comparing to other hotel

Kasidit N.
October 02, 2015
An okay hotel
Capacity, location, price
The room was not that clean. It did not come with any complimentary water, the staff are mostly trainees and does not speak English well. They and not comfortable with their work yet. The supervisor are there but does not help to answer the question or help the trainees. Good location though

Joanna Y.
October 01, 2015
Good location hotel
Location, cleanliness and comfort
Stayed several times when in Tokyo. Standards have been maintained consistently.

October 01, 2015
Kieo Plaza Hotel
Direct bus from airport, nice land tours from hotel, very near food places n train station
Pretty nice. Very ideal for 1st time travellers to tokyo.

September 30, 2015
Good hotel
Location near interesting area

Wai K.
Hong Kong
September 30, 2015
Good Location & Nice Restaurants
Convenient location, nice restaurants, good services
Very nice experience! Very convenient location, close to shopping areas and train/JR station. Nice restaurants with good food. Very nice and warm services during my stay! Overall I am very satisfied with this stay!

Bianca L.
United Kingdom
September 29, 2015
Perfect location
The great location - heart of central tokyo. The attentiveness of the staff. The fantastic views from our room.
We found the suite to be of a high standard with plenty of space, which is a rare commodity in Tokyo. The pillows could have been a bit fluffier, I found that when I rested my head the stuffing parted ways around my head therefore offering very little support. That being said the bed was comfortable and I never had a problem sleeping. The staff were great and the location was fantastically convenient. Being close to Shinjuku station meant that we could explore Tokyo without complication complication. The Narita Express also terminates /departs from here from here.