arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.3
Based on 2466 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2466 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

8.7 Lisa T.
Indonesia
August 05, 2015
Pleasant stay in Keio Plaza Hotel
Service, good location, comfortable
Pleasant stay in Keio Plaza Hotel, the staff was very helpful, the lobby is spacious and there is convinience store in south tower at level 2, there are many foodstalls around the hotel and 10 mins walking to JR shinjuku station, opposite the hotel is TMG building. The room was clean and tidy.

8.3 sally W.
China
August 05, 2015
I think this hotel is worth to recommend.
Location is very convenient, the service is very good, staff is very polite.
Very Happy and Very nice!

10 Nuttawut P.
Thailand
August 05, 2015
Exellent
excellent location exellent services good cleaning

9.3 Man L.
China
August 03, 2015
Good stay
Hotel staff with good English , helpful staff . Room is spacious
The room is the most spacious one I ever had in Japan area. Being upgrad because no twin bed. However, the added bed is super uncomfortable . Cleanliness of the toilet is ok. View of the room are good, definitely would stay here again. Staff are with good English , and they are helpful.

9.3 Hsin L.
Taiwan
August 02, 2015
We really enjoy our staying, it is a good hotel!
clean, good service, good window view.
Good experience! We will choose to stay again next time.

6 Wong H.
Malaysia
July 31, 2015
NOT BAD
AIRPORT LIMO / FREE BUS TO DISNEY / FRIENDLY STAFF

7.3 Relisa C.
Hong Kong
July 30, 2015
Nice location and big spacious room in Tokyo hotel
Convenient, big spacious and clean room
Good

8 cherry G.
Philippines
July 30, 2015
Lovely stay
Cozy , good location , relaxing
Beautiful hotel and relaxing room, we enjoyed staying this hotel with my hubby...

4.7 catherine S.
Indonesia
July 26, 2015
room very old. No staff helping. not satisfied
good location.
frankly speaking, first time open the room door.. Room looks very Old! not comparable with huge Lobby! and not as i imagine. A big dissapointment. Only good location can make me satisfied with it.

7.7 SIU T.
Hong Kong
July 26, 2015
Good
1)Location, 2)Staff Performance, 3)overall performance of Hotel