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Excellent 8.3
Based on 2468 reviews

Recent customer comments

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Excellent



based on 2468 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

8.7 Paul H.
Canada
July 02, 2015
Location and Comfort
Great location, comfortable, staff efficiency
We had an excellent stay at the Keio Plaza. As many have said already, the hotel is centrally located - 5 minutes walk to/from Shinjuku station and lots of restaurants near by Airport Limousine bus stops right at the hotel's front door. The hotel stored our luggage for free when we were on a side trip to Osaka for 3 days. Our room was in the main tower. The décor is a bit dated but the room condition is still good. Minor things: no free bottle water nor instant coffee and tea

7.7 ananda A.
Singapore
July 02, 2015
Good hotel
Cleanliness, politeness and nearby to Shinjuku eki
Good

9 YI-YANG K.
Taiwan
July 02, 2015
location for riding on two different metro lines
location, view, room

8.3 sherly N.
Indonesia
July 02, 2015
Excellent
Good access to station, the staffs were very helpful, and the room was clean
Very good experience, worth it. Will recommend it.

9.3 WAI L.
China
July 01, 2015
Good
Cleaningness, the service and the food
Very good and the service is also very good

6.7 Chloe S.
Australia
June 30, 2015
The LUXE LOUNGE is terrible
The room on the Premier level
Don't pay extra for the Luxe Lounge. Very poor offerings, only beer and wine and soft drink on offer of an evening. The food was not generous, and no variety. When I complained they did nothing. Even the duty manager was useless when i approached him. I got the impression they don't care about the guests satisfaction. Waste of money.. I wouldn't recommend this hotel and I definitely won't be returning.

7 Joan L.
Philippines
June 28, 2015
CONVENIENTLY LOCATED,PAID FOR LOCATION, SMALL ROOM
LOCATION, 24 /7 CONVENIENCE STORES AROUND,NEAR SHOPPING AREAS
VERY CONVENIENTLY LOCATED AROUND 24/7 STORES,3 TO 4 BLOCKS DOWN SHOPPING AREA, STAFF VERY PARTICULAR WITH AGODA'S BOOKING OF ONLY 2 ADULTS PER ROOM.WE BOOKED 4 ROOMS AND WILL ALLOW KIDS ONLY FOR ADDITIONAL PAYMENT.SMALL ROOM FOR THE PRICE PAID. I GUESS, WE PAID FOR LOCATION MORE THAN COMFORT.VERY BUSY HOTEL. THE STAFF THE NEXT DAY ASSISTED US IN GETTING THE FREE SHUTTLE BUS GOING TO TOKYO DISNEYLAND AREA.

9 Maria M.
Philippines
June 27, 2015
Keio Plaza Experience
great location; nice hotel; helpful staff

6 KOZEN S.
Singapore
June 26, 2015
Inflexible service
The bad experience canceled out any good thing about the hotel
We arrived in the hotel early in the morning and told very sternly that the check in time must be at 2 pm. We understood that the room might not be ready at 9.00 am but we asked if we can have the room ready at 12.00 pm but without any hesitation was told that it must be at 14.00 pm The same thing with check out with the check out time at 11.00 am. We asked if we can have till 12 pm or 13.00 pm to check out as we are afraid that we can not come back on time. But again without hesitation, we are told that it is not possible at all unless we pay for another night. For all the hotels that I have been staying all these years all over the world, never that I have been denied a check out time of at least 12.00 pm.

9.7 Wendy F.
Hong Kong
June 25, 2015
very good hotel
Good location, room condition and price