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Recent customer comments

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based on 2494 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

catherine S.
July 26, 2015
room very old. No staff helping. not satisfied
good location.
frankly speaking, first time open the room door.. Room looks very Old! not comparable with huge Lobby! and not as i imagine. A big dissapointment. Only good location can make me satisfied with it.

Hong Kong
July 26, 2015
1)Location, 2)Staff Performance, 3)overall performance of Hotel

Zuoshi W.
July 26, 2015
location, shopping, and room space
nice to stay

Adrian L.
July 25, 2015
Not up to mark for service
location; room size for Plaza premier and cleanliness
sadly bad. Service lines ( concierge, bell and front desk ) never pick up calls. Questionable policies on checkout timing especially for a "family" branded hotel.

yu W.
Hong Kong
July 25, 2015
very good
near restaurant, shopping mall , JR

Fanny S.
July 23, 2015
Hotel with good location in Shinjuku
This hotel have complete facilities, good location & comfortable room.

July 22, 2015
one stop hotel, it has everything.
nice room, great location,n conenient
value for money, full satisfaction.

Wai L.
July 21, 2015
Thanks for the hospitality!
Services, Location
I am really impressed to their services. I lost my tablet on the shuttle bus heading to airport . They are so kind and assist me to contact the lost and found center. My tablet is coming.

amirudin L.
July 21, 2015
Good location.. Very strategic
Good location , good service and near to everywhere
Very pleasant . As we always stay here when we come to tokyo because its very easy to go shop ., looking for some food or go anywhere :)

Raymond M.
United States
July 20, 2015
Great Hotel in a Great Area
Room, Service, Location
This it truly the best place to stay in Shinjuku if you are looking for quality location and price.