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Recent customer comments

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Excellent



based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Racha S. from Thailand
Families with young children
Stayed 3 nights in August 2015
only location staff rude and useless room tiny old
Only location
Very disappointed will never ever go back
Reviewed August 08, 2015

Panupan T. from Thailand
Couples
Stayed 5 nights in April 2015
easy to find food
a little bit far from shinjuku station
Reviewed August 07, 2015

Fei P. from Indonesia
Families with young children
Stayed 3 nights in August 2015
Check out time is too early.
Location
Reviewed August 06, 2015

Lisa T. from Indonesia
Families with older children
Stayed 2 nights in July 2015
Pleasant stay in Keio Plaza Hotel
Good location, clean, good service
Pleasant stay in Keio Plaza Hotel, 10 mins walking to JR Shinjuk station and there are many foodstalls near the hotel. The staffs were very helpful, and there is free shuttle bus to disneyland but you must book in advance. The room was spacious and clean.
Reviewed August 05, 2015

Lisa T. from Indonesia
Families with older children
Stayed one night in July 2015
Pleasant stay in Keio Plaza Hotel
Good location, clean, good service
Pleasant stay in Keio Plaza Hotel, 10 mins walking to JR Shinjuk station and there are many foodstalls near the hotel. The staffs were very helpful, and there is free shuttle bus to disneyland but you must book in advance. The room was spacious and clean.
Reviewed August 05, 2015

Lisa T. from Indonesia
Families with older children
Stayed one night in July 2015
Pleasant stay in Keio Plaza Hotel
Service, good location, comfortable
Pleasant stay in Keio Plaza Hotel, the staff was very helpful, the lobby is spacious and there is convinience store in south tower at level 2, there are many foodstalls around the hotel and 10 mins walking to JR shinjuku station, opposite the hotel is TMG building. The room was clean and tidy.
Reviewed August 05, 2015

sally W. from China
Families with older children
Stayed 3 nights in July 2015
I think this hotel is worth to recommend.
Location is very convenient, the service is very good, staff is very polite.
Very Happy and Very nice!
Reviewed August 05, 2015

Nuttawut P. from Thailand
Families with young children
Stayed 2 nights in August 2015
Exellent
excellent location exellent services good cleaning
Reviewed August 05, 2015

Man L. from China
Solo travelers
Stayed one night in May 2015
Good stay
Hotel staff with good English , helpful staff . Room is spacious
The room is the most spacious one I ever had in Japan area. Being upgrad because no twin bed. However, the added bed is super uncomfortable . Cleanliness of the toilet is ok. View of the room are good, definitely would stay here again. Staff are with good English , and they are helpful.
Reviewed August 03, 2015

Hsin L. from Taiwan
Solo travelers
Stayed 3 nights in April 2015
We really enjoy our staying, it is a good hotel!
clean, good service, good window view.
Good experience! We will choose to stay again next time.
Reviewed August 02, 2015