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Excellent 8.3
Based on 2469 reviews

Recent customer comments

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based on 2469 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Narin C.
June 07, 2015
No comments
Space / clean

natthaya T.
United States
June 07, 2015
location, staff and clean
Room was on 28th floor, big for 2 people , nice view and clean . Staff is awesome , super polite and helpful. WiFi is fast. Hotel is in a really good location, Love it.

yick L.
June 06, 2015
excellent hotel
location, service and friendly staffs

Virginie P.
June 06, 2015
Bad condition
Location, view, staff efficiency
The housr keeping is done properly but the hotel condition is not good, that gives the impression it is not clean (stains on the walls and ceiling in our room)

Sandra Y.
June 04, 2015
Not worth it
Big rooms, near convenient store and restaurant
I booked two rooms at this hotel for my family with small children and my in laws with older children. I choose this hotel because they have shuttle service to and from Disney Resort. But unfortunately upon check in i was advised that all there shuttle service for 4 days will be fully booked. the silly thing is" receptionist told me to reserve ahead for the shuttle bus :-( how will I reserve that shuttle if I am not a hotel guest ? No more Keio Plaza on our next trip to tokyo

Sandra Y.
June 04, 2015
Not worthy
Near Lawson convenient store and restaurants
Keio Plaza is located in Shinjuku area but far from Shinjuku subway station. The reason why I booked this hotel since they are have shuttle service to and from Disneyland and Disneysea. But unfortunately upon check in I was adviced that all there shuttle service are fully booked. The receptionist told to me to book ahead. How will I book the shuttle bus if I am not a check in guest? :-( As part good neighbor hotel of Disney they should sell resort tkts .For us, we have to go to nearest disney store to purchase our resort tickets. No more Keio Plaza Hotel on our next trip to Tokyo.

Evi W.
June 03, 2015
nice and clean
nice and clean

Sarun V.
June 02, 2015
very big hotel
spacious room, large bed, good internet

Sarun V.
June 02, 2015
free wifi, location
the hotel itself is very big and a bit confusing, but the rooms there are very big and confortable, we stayed there because they provide us free shuttle to disney land resort, even if we had to book earlier, it what i've done but at my check-in time, they said that my name was not on the list... i was disapointed by their service for the price that we paid for the room. during my stay there i still prefer the JR Kuyshu Blossom hotel.

Cut E.
June 01, 2015
Functional & strategically located
Location is only 360m from Shinjuku Station. Near restaurants. Has its own convenient store. Used as pickup location for many tour operators. Limousine bus transfer to and from Haneda and Narita.
Great. Spacious room, strategic location, safety assurance during earthquake. I fully recommend this hotel for business and leisure purpose.