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Verified traveler reviews

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Excellent



based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5
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Arun N.
Thailand
July 08, 2015
Nice Hotel
Rooms, Location and Food
Very good experience, worth it. Will recommend it.

Vanessa S.
Philippines
July 07, 2015
Good big hotel
Location
Staff was very helpful and rooms are big

Fenny K.
Indonesia
July 07, 2015
Fabulous
Clean room, excellent behavior of the staff, near everywhere
Perfect, comfortable and enjoyable

Paul H.
Canada
July 02, 2015
Location and Comfort
Great location, comfortable, staff efficiency
We had an excellent stay at the Keio Plaza. As many have said already, the hotel is centrally located - 5 minutes walk to/from Shinjuku station and lots of restaurants near by Airport Limousine bus stops right at the hotel's front door. The hotel stored our luggage for free when we were on a side trip to Osaka for 3 days. Our room was in the main tower. The décor is a bit dated but the room condition is still good. Minor things: no free bottle water nor instant coffee and tea

ananda A.
Singapore
July 02, 2015
Good hotel
Cleanliness, politeness and nearby to Shinjuku eki
Good

YI-YANG K.
Taiwan
July 02, 2015
location for riding on two different metro lines
location, view, room

sherly N.
Indonesia
July 02, 2015
Excellent
Good access to station, the staffs were very helpful, and the room was clean
Very good experience, worth it. Will recommend it.

WAI L.
China
July 01, 2015
Good
Cleaningness, the service and the food
Very good and the service is also very good

Chloe S.
Australia
June 30, 2015
The LUXE LOUNGE is terrible
The room on the Premier level
Don't pay extra for the Luxe Lounge. Very poor offerings, only beer and wine and soft drink on offer of an evening. The food was not generous, and no variety. When I complained they did nothing. Even the duty manager was useless when i approached him. I got the impression they don't care about the guests satisfaction. Waste of money.. I wouldn't recommend this hotel and I definitely won't be returning.

Joan L.
Philippines
June 28, 2015
CONVENIENTLY LOCATED,PAID FOR LOCATION, SMALL ROOM
LOCATION, 24 /7 CONVENIENCE STORES AROUND,NEAR SHOPPING AREAS
VERY CONVENIENTLY LOCATED AROUND 24/7 STORES,3 TO 4 BLOCKS DOWN SHOPPING AREA, STAFF VERY PARTICULAR WITH AGODA'S BOOKING OF ONLY 2 ADULTS PER ROOM.WE BOOKED 4 ROOMS AND WILL ALLOW KIDS ONLY FOR ADDITIONAL PAYMENT.SMALL ROOM FOR THE PRICE PAID. I GUESS, WE PAID FOR LOCATION MORE THAN COMFORT.VERY BUSY HOTEL. THE STAFF THE NEXT DAY ASSISTED US IN GETTING THE FREE SHUTTLE BUS GOING TO TOKYO DISNEYLAND AREA.