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Excellent 8.3
Based on 2491 reviews

Recent customer comments

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based on 2491 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Lynn T.
United States
May 30, 2015
Best Hotel in Shinjuku
Customer service, large and clean room, awesome restaurants, bus Pu at Hotel to Disney n airport.
We had a lovely room, very spacious, clean, quiet. The bed was awesome and the pillows were a little hard for us but we slept very well. The food at the Japanese Restaurant was the best tasting. We ordered the Sakura complete meal and was not disappointed. The Crystal buffet in morning was very delicious. The customer service was excellent!!! We will be back to book at this hotel definitely. helped us Chk in, hold our luggage, make dinner reservations, and upgraded our room. The Hotel is lucky to have him as he exemplified customer service! Our experience with Keio Plaza started on a positive note because of his services. The ambiance of the Hotel with the crystal chandeliers, the most beautiful flower arrangement in the foyer, and we even witnessed the new floral arrangement being done by a guy. The Shinjuku train station was a very short walk from Keio. Very safe and Odakyu, Keio Dept, n Lumine was right there!

May 27, 2015
Not so worthy
Location is convenient, just 10min walk to Shinjuku Stn. Walk distance to serval department stores. City hall is just in front of this hotel
Not bad. But the linen was not so comfortable. Facilities are old. Have to pay room tax ¥200 per room per individual. Comparing to Shinagawa Prince Hotel where I stayed in the first day in Tokyo, Keio is not worth of the money

Fides C.
May 27, 2015
Nice quiet hotel
room as we stayed in the premier deluxe room, view, bathroom amenities

May 27, 2015
Back to Keio
Value for money, strategic location and comfort.
Will go back to Keio if given another opportunity.

Joanna Y.
May 26, 2015
Pretty Good Hotel
Cleanliness and location

Joao F.
May 26, 2015
Excellent hotel
Good service, nice room, quiet

Ruenvadee S.
May 24, 2015
location price and good service

Van T.
May 24, 2015
Great room with great views!
1) Room (Premier and Luxe), 2) Location (walking distance to Shinjuku station), 3) Convenience (many good restaurants within the hotel complex)

Neo B.
May 24, 2015
A pleasant stay
1. Fantastic location 2) high standard hotel, room is spacious 3) provide tourist the convenience like airport transfer & transfer to Disneyland
A pleasant stay and very satisfied with the quality of the hotel, from staff service rendered to hotel ambience, food & fantastic location. Well, it would be great if hotel can provide bus transfer to Puroland (Kitty land) for tourist cuz' tourist mostly would like to visit both Disneyland & Kitty land. Also, I notice there's no "Land Tour Desk" in the hotel. This would benefit the tourist greatly. Thank you.

Anthony S.
May 24, 2015
centrally located hotel in Shinjuku
location, big rooms recently renovated, full amenities
this is our family's 3rd time staying here at Keio Plaza Hotel. the rooms are big and spacious. we requested for a room on the higher floor so there is a nice view of the city. it is walking distance to the hustle and bustle of Shinjuku, where you can find plenty of food and shopping. would stay here again!