arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.3
Based on 2466 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2466 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

9 Maryellen H.
United States
May 18, 2015
Exceeded expectations. Great stay
Comfort staff location
Wonderful 2night layover. Purely joyful

10 Wai L.
Hong Kong
May 17, 2015
Great, clean, convenient
Location, clean, service
Polite and efficient service at front desk and conceieage, hotel is clean and location can not be greater, close to JR and metro, and airport bus directly to/from hotel. Also newly renovated upgraded room was granted which make us even more surprise.

6 Kai N.
Singapore
May 16, 2015
a lot of walking from shinjuku mrt.
nil
a lot of walking from shinjuku train line

2.7 MA R.
Philippines
May 16, 2015
May 2015 Tokyo
Location, location, location
Very comfortable stay. Quite accessible to everywhere since the hotel is very near the Shinjuku Station.

9.7 Pei L.
Australia
May 12, 2015
Luxurious hotel strategically located in Shinjuku
Location, comfortable rooms, professional service
Only stayed for the night so rooms were expensive but worth it. Huge lobby so it took a few minutes to find the reception desk but the staff were professional and friendly, with concierge helping to bring our bags up to our rooms. Great location only a short walk from Shinjuku station and surrounding shopping areas. It's also just around the corner from the Willer bus stop(Kyoto to Tokyo Willer Express bus). Along with the comfortable and clean rooms make this a great place to stay.

9 Adele F.
Australia
May 12, 2015
Great room with some space
Check in was seamless, we were upgraded and traveling alone with two young children I appreciated the help I received when I came into the hotel after a long day of travel.
Loved it and I'd stay again

9 Kenneth L.
Singapore
May 12, 2015
Clean and convenient location
Clean, next to train station, friendly staff
Pleasant hotel with friendly staff who gave little souvenirs to our little ones. Room price is on the high side. Had a great stay nevertheless.

8.3 Jessica A.
Australia
May 10, 2015
Comfort
Resturants, room comfort, staff
I really enjoyed the stay here, the room was nice, clean and comfortable. the staff were nice and friendly and the restaurants were amazing. My only issue was the lack of sitting in the lobby, the lack of hotel transfers to and from and unable to have an early check in.

9.7 Shirley V.
Philippines
May 09, 2015
Keio Plaza Hotel
Location, room with lounge access, convenience (tour pick-up point, money changer, airport limousine)

9 Ann B.
Vietnam
May 07, 2015
Shinjuku Style
location, convenient airport transfer, friendly staff