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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330

Recent customer reviews

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Excellent

8.3

based on
2293 reviews

1450 reviews in English

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (2293)
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Charlene R. Couples Malaysia, December 18, 2015
Comfortable and peaceful

The sense of space, the comfort, the location
10
It was very pleasant,and a good place to rest as the room was spacious, beds were comfy and the space was well-maintained. Staff were very helpful. Another convenience is there is a direct bus to Haneda Airport. We also had a terrific view!
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Susan L. Families with older children Malaysia, December 18, 2015
Location

Location, big rooms, full bathroom amenities
8.7
Everything was great except we could hear the guests in the upstairs room walking about!
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Grace A. Couples Philippines, December 17, 2015
6 days in Tokyo

Near at Shinjuku Station, food across the streets, shopping centers, and convient stores.
7
It was a good hotel, the staff are very polite and accommodating.
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Jidapa S. Couples Thailand, December 17, 2015
Good

Location,price,easy to access
8
Quite good
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Ley P. Families with older children Singapore, December 16, 2015
Review Dec 2015

Spacious room, good amenities and efficient staff
7.7
Room is spacious and clean. However, Housekeeping broke hair dryer during room clean-up and instead of replacing it, returned the broken hair dryer into its bag. We had to report to Housekeeping who sent a supervisor who quickly got the broken equipment replaced. Apart from this incident, stay was pleasant. It would have been perfect if hotel had been closer to train station.
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Ken Y. Families with older children Malaysia, December 15, 2015
Nice location with superb bell boy services

central location, convenient and clean
9.3
Very pleasant
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Wing Y. Groups Hong Kong, December 11, 2015
Perfect Location

Very convenient to access the public transportation
8.7
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Chan C. Families with young children Singapore, December 9, 2015
Disappointment

Location, location & location
5
Hotel staff is too rigid when we requested for late check out at 1pm as our flight home is at 4plus. When we asked why other hotels are flexible when it comes to this, the staff said bluntly that they don't allow late check out unless guest pays for it. When I said my child is still asleep (not well), he said wake him up! This will be my 1st time and last time to this hotel.
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Cheryl T. Families with older children Singapore, December 8, 2015
Decent size rooms n toilet

Location - In between shinjuku n tocho Mae stations. Many different types of restaurants in hotel.
8.3
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Arfah B. Families with young children Singapore, December 8, 2015
Close to tax-free electronics store

Location, Comfort and Cleanliness
8.3
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