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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330

Recent customer reviews

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Excellent

8.3

based on 2411 reviews

1524 reviews in English

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (2411)
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Porjai N. Families with young children Thailand, March 14, 2016
good location
4.7
good location
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Prasit N. Groups Thailand, March 14, 2016
Big hotel in quite good location
4.3
The hotel is quite big. Most things were great. It would be even better if there are more English TV programs or free movies. Other things are fine.
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Suphateera L. Families with young children Thailand, March 13, 2016
Nice staff, good location
5
Nice staff, good location
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Tae J. Business travelers South Korea, March 12, 2016
Good excellent

Same as before. 5 dtar hotel is collect.
9
Is it excellent. But they have so much wedding ceremony, so little bit cloud.
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Farah F. Business travelers Indonesia, March 11, 2016
Hotel with good facilities

Comfort room, good restaurant, good facilities
8
The hotel lobby is huge and have 2 front door . For newbie in tokyo stay in this hotel is very helpfull, they have direct access bus to gotemba , city tour , free shuttle to tokyo disney resort , airport limosine , just have relax seat in the lobby and the bus is coming . I am going to stay here again if i come to tokyo again. And the restaurant is have more choice . Especially japaneese restaurant. Breakfast set menu is great .
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Craig M. Couples Australia, March 10, 2016
Holiday
6.3
We were staying at this hotel with 2 other couples who had the same level of rooms with access to the luxe lounge. Very happy with location and friendly staff
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Lucy L. Groups Philippines, March 10, 2016
Great Hotel
6.7
Location is very accessible, tours originating from hotel. There is a lot of restaurants and convenience store within the hotel
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Yee F. Groups Hong Kong, March 8, 2016
good

good
9
good
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Poey K. Solo travelers Singapore, March 7, 2016
Great Service
6.7
We've returned to this hotel after our day trip from Takayama & was given a room which the aircon is not working. We've called the reception to request for a change of rooms & were given a room upgrade with aircon working in good condition. Very happy with the customer service & it's in a great location. Will definitely be back again!
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Abby L. Solo travelers Malaysia, March 6, 2016
Bad service old rooms even though renovated
2.3
Check in www extremely slow. Upgraded room to new wings but everything feels old. Not coming back
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