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Recent customer comments

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based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Edit G.
May 22, 2015
Only one - the bell capatin service is ok
Disappointing Back to the 80's stile, and it is really overpriced.

Marjorie L.
May 22, 2015
Great hotel
Very clean, efficient and polite staff, near shopping and food areas
We made a great choice with our hotel. Upon arrival, they informed us that they upgraded our room. The staff is very accomodating and most speak good English. It is very convenient coz it is near food shops and shopping areas in Shinjuku, also there is a convenience store at the basement of the south part of the hotel. I will definitely recommend this hotel to those who want to visit Tokyo.

Yen C.
May 21, 2015
very good location
location,clean,nice service
location+good price+nice service+very clean!

May 20, 2015
Great location & excellent services
1. Walking distance from Shinjuku station, which provides options for JR Lines, Metro & Subway 2. Clean, spacious & comfortable 3. Excellent services available including airport bus & convenience
We really enjoyed our stay & the level of comfort provided by Keio Plaza. It's proximity to the station was great & yet it was still in a quiet location. Staff were professional & friendly, and the services offered such as bus to Disneyland, Airport & various tours was at your doorstep. Would happily recommend & stay there again.

May 18, 2015
near the subway
location, room, comfort

Alex L.
May 18, 2015
great hotel at good location
location, service, convenient
The staff were friendly and helpful. Plus they got free bus ride to Disney land. Airport Limousine Bus also stop right at the door step

Oliver L.
May 18, 2015
Really good hotel
location, room, view
It was really nice, we got an upgrade of the hotel. The location's good. And the view outside the window's great! Good services

Maryellen H.
United States
May 18, 2015
Exceeded expectations. Great stay
Comfort staff location
Wonderful 2night layover. Purely joyful

Wai L.
Hong Kong
May 17, 2015
Great, clean, convenient
Location, clean, service
Polite and efficient service at front desk and conceieage, hotel is clean and location can not be greater, close to JR and metro, and airport bus directly to/from hotel. Also newly renovated upgraded room was granted which make us even more surprise.

Kai N.
May 16, 2015
a lot of walking from shinjuku mrt.
a lot of walking from shinjuku train line