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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330 (Show on map)

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Area: Shinjuku Number of Rooms: 1436
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Recent customer reviews

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Fantastic

8.3

from 2020 reviews

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.4
All reviews (2020)
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Anna K. Families with older children Philippines, June 13, 2014
Good

Great customer service
7.7
When I booked a renovated superior which can accommodate up to 3 guests. I didn't notice that the voucher says that the maximum occupant/s is just 1. I was being charged for my 2 companions and explained that the room has 2 beds so obviously, the room is not for 1, for 2 at least. The receptionist was so polite so I didn't try to argue anymore when I was being charged for the 3rd guest. Guest relations staff was very good though and was very helpful.
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John P. Couples Singapore, June 13, 2014
Friendly Staff, Great location

Centrally located, friendly staff, spacious room
9
The hotel is a 5mins walk from shinjuku station, making it a good base to travel around Tokyo from. The rooms were spacious and clean and the staff were extremely helpful. The hotel also provides a free shuttle service to Disneyland/SEA which was a bonus.
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Ling L. Families with young children Cambodia, June 13, 2014
Comfortable Hotel

location, location, location
8
the staff was very pleasant
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Lee H. Families with older children Singapore, June 11, 2014
Hotel is centrally located.

Near to train station. Good food choices available. Rooms are spacious
7.3
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Benghock K. Business travelers Singapore, June 11, 2014
Poor service , Good location

Location, access to Subway and shopping
7.7
Poor reception manners - Cold and abrupt. No warmth -Purely Businesslike. Long queues for check-in every day, and check-out every day. And Strictly by 11am. Anything extra is chargeable, even for the late checkout by 1 hr, despite my 14 day stay. Breakfast was the same for my 14 days stay. Poor selection. But good service here. NO variation in menu choices. They lay out the table only when there is a guest for breakfast. No prepared laying of the table ready to receive guests for breakfast. Also promptly closes at 9.30am. Rather early!!! But sometimes the good staff will still allow guests at 10am. Only good thing was proximity to subway and shopping at Shinjuku
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Jeffry W. Families with young children Indonesia, June 11, 2014
Good hotel in shinjuku

location, dining, airport limousine
10
great hotel in Shinjuku area, 10 mins walk from Shinjuku JR west exit. lots of department store nearby, and the yakitori alley. Rooms are spacious.
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Brett M. Families with young children Australia, June 11, 2014
Good location

Location, number of restaurants, cleanliness
7.7
If you read my review this hotel is close to the Tokyo Metropolitan Government Building. Doesn't sound exciting but has a free viewing platform from the 40th floor which was really good. We enjoyed our stay but after flying all night we would have appreciated being able to shower even in a gym/pool area. Check in wasn't until 3pm so we had to walk around for about 4 hours half asleep and just wanting a shower. We arrived first week of summer and pool still wasn't open which was disappointing. Great number of shopping centres close by. Hotel has heaps of restaurants and many others close by.
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Sarena K. Families with young children United States of America, June 10, 2014
Great location next to the major Shinjuku station.

Costly buffet, so so quality. Staff is sort of helpful? take free shuttle to Disneyland
5.7
Beds comfortable, good location, staff unfriendly.
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Benghock K. Business travelers Singapore, June 7, 2014
staff were purely businesslike - Cold, no frills

Location to subways, Shopping nearby, good food outside , and near the Hotel
7.7
Very expensive Hotel dining. Cheaper food in restaurants outside, close to, and around the Hotel. Long queues, for check-in ( strictly after 3pm), and check-out ( strictly by 11.am )otherwise extra charge for every hour after 11 am. Everyday the same breakfast, no variations in Menu. No good choices in food items. Basic Continental breakfast. Nice F&B staff. Poor reception staffing. Excellent Bell service - very helpful and accommodating. Super efficient Bus limousine service. Good travel advice, and assistance from Duty Manager's table.
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Mandy T. Solo travelers Hong Kong, June 6, 2014
Tokyo is a great place to shop and eat!

Good location, very quiet and rooms are big!
8.3
It is a little bit old but it is a good hotel to stay at. Comfortable!
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Customer Reviews - Keio Plaza Hotel, Tokyo

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