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Excellent 8.3
Based on 2469 reviews

Agoda Verified Reviews

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based on 2469 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

7.3 Supaporn V.
April 17, 2015

10 Guo L.
April 15, 2015
Great Hotel in a convenient location
Location, Room and Food
Hotel was located near to Shinjuku Station, within walking distance. Most of the walk was sheltered. Many shopping centres near to the hotel, with great dining options. The hotel has about 7-8 restaurants or even more for one to choose from. There is even a convenience store in the hotel. Stayed in the executive suite with free access to lounge for one to enjoy a night view and a couple of drinks. Perfect start to my Japan tour.

8 varunyoo S.
April 14, 2015
Good Hotel
Service Location 24hrs-Operate
Good Service

8.7 Linda C.
April 14, 2015
Big Room
Location, spacious room and services
Enjoyed my five nights stay. Convenient to travel around with the underpass connected from the hotel to shinjuku station. Free shuttle to disney and airport limousine stop directly at the hotel.

9.7 Suppawath I.
April 14, 2015
Good location and value of money
Big room, near transportation and near shopping center

8.7 chawin S.
April 13, 2015
It is good hotel
Near station

4 wai W.
April 13, 2015
Staffs was not friendly at all and abrupt!
Airport transfer
Reception staffs was quite abrupt especially male staffs. We wasn't allow to order room service only with rice and miso soup set for our sick child. Only after we insist then we could. As we check in again to keio plaza hotel after one night stay at Disneyland. They insist we have to fills out the form and took all our passport again for photocopy. We said that we just check out one day before and the staff replied very abruptly and to the point that its very rude as for Japanese standard!!!! Will not return again as we don't fell welcome at all and anything we ask for the answer is "we don't have". Connecting room? "We don't have connecting room in this hotel".

6.7 Charmaine D.
April 13, 2015
Good Location
The location is very convenient , near Shinjuku station, , Check in and X

7 Jackie C.
April 12, 2015
Location cleanliness accessible
It is very accessible to the trains

9.7 Alwin L.
April 12, 2015
Everything was so good
location, helpful staff and big rooms
Was a pleasant stay. Just a direct bus from the airport. Spacious rooms and good service. Hotel concierge was exceptional. Would return there again.