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Excellent 8.3
Based on 2493 reviews

Recent customer comments

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based on 2493 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

andrew J.
New Zealand
April 20, 2015
Location. Bell boys tell the taxi drivers where you want to go in Japanese which was helpful
They have decent king sized beds . No twin share which was good considering we were a couple

Tom T.
April 20, 2015
Big hotel with facilities, spacious room
Room size, Food options, Accessibility
The hotel is near Shinjuku station (walking distance without luggage). The rooms are spacious for Japanese standards and clean. Staff is polite and friendly but could not accommodate the request for a baby bed for our smallest. The hotel has many good restaurant options throughout the building, as well as bars with views on the higher floors. A convenient place to stay.

April 20, 2015
Room, Services, Breakfast
It was really good, but most of staff do not speak english well, so it is hard to communicate with them when we need some services in the hotel.

Sirima A.
April 19, 2015
Good location & service
Location ,Service ,comfort

Kelvin W.
April 17, 2015
Very good hotel
Choices (food, shopping, transportation)around the hotel
Very please with the hotel however, very difficult to travel with luggage if using subway, airport. Not ideal if you are with kids (if using subway)

Supaporn V.
April 17, 2015

Guo L.
April 15, 2015
Great Hotel in a convenient location
Location, Room and Food
Hotel was located near to Shinjuku Station, within walking distance. Most of the walk was sheltered. Many shopping centres near to the hotel, with great dining options. The hotel has about 7-8 restaurants or even more for one to choose from. There is even a convenience store in the hotel. Stayed in the executive suite with free access to lounge for one to enjoy a night view and a couple of drinks. Perfect start to my Japan tour.

varunyoo S.
April 14, 2015
Good Hotel
Service Location 24hrs-Operate
Good Service

Linda C.
April 14, 2015
Big Room
Location, spacious room and services
Enjoyed my five nights stay. Convenient to travel around with the underpass connected from the hotel to shinjuku station. Free shuttle to disney and airport limousine stop directly at the hotel.

Suppawath I.
April 14, 2015
Good location and value of money
Big room, near transportation and near shopping center