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Verified traveler reviews

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Excellent



based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5
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Sirima A. from Thailand
Business travelers
Stayed 4 nights in April 2015
Good location & service
Location ,Service ,comfort
Giid
Reviewed April 19, 2015

Kelvin W. from Philippines
Couples
Stayed 3 nights in April 2015
Very good hotel
Choices (food, shopping, transportation)around the hotel
Very please with the hotel however, very difficult to travel with luggage if using subway, airport. Not ideal if you are with kids (if using subway)
Reviewed April 17, 2015

Supaporn V. from Thailand
Groups
Stayed 2 nights in April 2015
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Reviewed April 17, 2015

Guo L. from Singapore
Families with young children
Stayed 2 nights in April 2015
Great Hotel in a convenient location
Location, Room and Food
Hotel was located near to Shinjuku Station, within walking distance. Most of the walk was sheltered. Many shopping centres near to the hotel, with great dining options. The hotel has about 7-8 restaurants or even more for one to choose from. There is even a convenience store in the hotel. Stayed in the executive suite with free access to lounge for one to enjoy a night view and a couple of drinks. Perfect start to my Japan tour.
Reviewed April 15, 2015

varunyoo S. from Thailand
Families with young children
Stayed 3 nights in April 2015
Good Hotel
Service Location 24hrs-Operate
Good Service
Reviewed April 14, 2015

Linda C. from Malaysia
Families with young children
Stayed 5 nights in April 2015
Big Room
Location, spacious room and services
Enjoyed my five nights stay. Convenient to travel around with the underpass connected from the hotel to shinjuku station. Free shuttle to disney and airport limousine stop directly at the hotel.
Reviewed April 14, 2015

Suppawath I. from Thailand
Couples
Stayed 3 nights in April 2015
Good location and value of money
Big room, near transportation and near shopping center
Reviewed April 14, 2015

chawin S. from Thailand
Families with young children
Stayed 2 nights in April 2015
It is good hotel
Near station
Reviewed April 13, 2015

wai W. from Singapore
Families with young children
Stayed one night in April 2015
Staffs was not friendly at all and abrupt!
Airport transfer
Reception staffs was quite abrupt especially male staffs. We wasn't allow to order room service only with rice and miso soup set for our sick child. Only after we insist then we could. As we check in again to keio plaza hotel after one night stay at Disneyland. They insist we have to fills out the form and took all our passport again for photocopy. We said that we just check out one day before and the staff replied very abruptly and to the point that its very rude as for Japanese standard!!!! Will not return again as we don't fell welcome at all and anything we ask for the answer is "we don't have". Connecting room? "We don't have connecting room in this hotel".
Reviewed April 13, 2015

Charmaine D. from Philippines
Families with older children
Stayed 3 nights in April 2015
Good Location
The location is very convenient , near Shinjuku station, , Check in and X
Reviewed April 13, 2015