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Verified traveler reviews

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based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Jackie C.
April 12, 2015
Location cleanliness accessible
It is very accessible to the trains

Alwin L.
April 12, 2015
Everything was so good
location, helpful staff and big rooms
Was a pleasant stay. Just a direct bus from the airport. Spacious rooms and good service. Hotel concierge was exceptional. Would return there again.

April 11, 2015
Poor staff attitude. Crowded and busy hotel
Room is clean. Housekeeping is good. Location is good.
Pros: Location is good. Room is clean. Room size is decent. Cons: Lousy staff attitude. Not impressed overall considering this is a rather posh hotel. Very busy and crowded with big groups of traveller, resulting in slow service. No complimentary bottled water. I find this ridiculous and unacceptable. The hotel charges S$300 a night but is unwilling to fork out 2 bottles of water daily which cost about S$2!

agnes C.
April 10, 2015
very good location
Location very nice rooms and friendly and helpful staff

Wade K.
United States
April 09, 2015
Overall Nice Hotel
Location, Room size, Food
Our stay was pleasant. The location is nice, hotel rooms are a good size, the pillows were too hard/firm, the bed was too firm for me, but overall it was a nice hotel. The staff was friendly but the bell captain employees need to be a little bit more approachable and friendlier. The first guy attendant (Nagasue) was not friendly at all and gave me a sign when I gave him our bags to hold. The ladies are more friendly than the men.

Maria L.
April 09, 2015
Very happy w service & food choices. Good location
Room food & location
clean & pleasant

Jessica T.
April 08, 2015
pretty standard room...decent size
room size, lounge
A bit of a walk from the shinjuku centre...the best part is they have free access to lounge which serves alcohol & snacks :)

Chan J.
April 08, 2015
location, cleanliness
location, staff very friendly, cleaniless

Jirawat S.
April 08, 2015
Great location

New Zealand
April 07, 2015
Comfy hotel
Clean, comfy, big room