arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 2491 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2491 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Evelyn T.
Philippines
April 02, 2015
An almost perfect place for traveller
hotel's cleanliness, accessibility, comfortability
awesome

Gregory B.
United States
April 02, 2015
Factory Hotel
location to the Shinjuku area, the local park transportation
Paid extra 2 stay on the Premium Floor…absolutely the worst "club" lounge I've ever experienced. only beer & wine available, but worse, small & poor selection of snacks, and not of high quality, and physically tiny. room is small & inviting. For the extra I paid for my premium room, it did not include b'fast (they do not serve anything in the club in the morning), and an 11AM check out. The place is huge, impersonal. It runs like a clock, but don't expect any grace, charm or true friendliness here, it's neither in the character nor in the "budge" of the hotel.

CHUNTIEN W.
Taiwan
April 02, 2015
Good
Near to subway, good service and nice bed

Sonny L.
Canada
April 01, 2015
good location
location, clean rooms, efficient staff
Good

JIRA P.
Thailand
April 01, 2015
Comfort
Comfort,Good location,Good food

Jasdeep G.
Malaysia
April 01, 2015
Great place, however poor fitness facility
cleanliness, staff, room size

Chun S.
Hong Kong
March 29, 2015
Best hotel I ever stayed
Comfortable, good service, convenient
The staff are very helpful and polite.

Dwi A.
Indonesia
March 29, 2015
Close to shinjuku station
Location, service and facilities
It was nice. Easy to get food around , near shinjuku station . I lost my I pad in train and keio hotel staff very helpful help me to find it. We also very happy with transportation service to and from disneyland also transport to airport.

Felix B.
Indonesia
March 28, 2015
Good stay
Clean, comfort, nice service

MINGLOO C.
Singapore
March 28, 2015
Cleanliness
Location, room and staff
Great location