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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku Shinjuku-ku, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 1436
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
1475 reviews

Value for Money
7.7
Location
8.9
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.4
All reviews (1475)
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Joyce B. Solo travelers United States of America, September 20, 2014
excellent customer service

concierge, location, cleanliness
9
Lovely. The location is walking distance to the Keihan Sanjo station, the Gion district, the Kamogawa, Pontocho, and shopping along the Kawaramachi-dori. The is no better concierge in any hotel I've stayed, and I consider myself a world-traveler We only dinner for breakfast, and it was good at best. You can get a better, and less expensive breakfast elsewhere. Great place to stay while in Kyoto. Highly recommend!
Wong S. Business travelers Hong Kong, September 20, 2014
p

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8
Elizabeth T. Families with older children Philippines, September 19, 2014
Honest Staff

Cleanliness, spacious room and honest staff
8.7
It was great.
Neil W. Solo travelers Australia, September 19, 2014
Do not stay here if you have expectations -
5
Booked a renovated superior room. Upon arrival inspected the room and found it not to be renovated. Complained. Was advised was renovated many years ago - early 2000's. I would have guessed in the 1980's. Ended up paying for an upgrade and that was just as bad. I was tired and couldn't be bothered going to another hotel. No Wi-Fi in reception so couldn't research something else. For the money well overpriced. On the positive side the staff were lovely however this does not make up for my disappointment with the quality of the hotel. Will not be going back. Pictures on Agoda deceiving.
Ng T. Families with young children Malaysia, September 18, 2014
Good Location

Clean, Good Location & Near Train station
7
Clean, Good location , near train station
Luqi W. Families with young children China, September 17, 2014
impressive staff and nice service

service, staff and location
10
Very good hotel. The location is quite good and very close to the shinjuku station.My daughter left her small bag in the shuttle bus from Narita airport. I tried to tell the staff at the information center and just hope that we can find the bag back. the staff called the bus driver and find the bag and sent to us the next day. appreicate a lot for their help. If i come back to TOkyo, I will choose this hotel again.
Giang L. Business travelers Vietnam, September 14, 2014
Internet is terrible even staying in Tokyo.

Good location. Room is clean. Rom facilities is OK.
7.3
Mingyao C. Families with young children Taiwan, September 11, 2014
Good
7.3
Good survive
Tim W. Families with young children Australia, September 10, 2014
Just what was needed

Location, room size, disney partner hotel
8.7
Julian C. Business travelers Singapore, September 10, 2014
Good location but a bit dated.

Location, cleanliness and room size.
7.7

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Customer Reviews - Keio Plaza Hotel, Tokyo

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