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Excellent 8.3
Based on 2468 reviews

Recent customer comments

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based on 2468 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

8.3 Jade A.
March 05, 2015
Size, Restaurants, Location
It was lovely, Only problem was the language barrier No one could tell me how to work the heater, Food was amazing the whole hotel was great!

8.3 Wangsheng L.
Hong Kong
March 04, 2015
Convenient location and attentative services
location, service, general environment
Flew into Haneda; hotel is the last stop for the airport shuttle. The package included WiFi and buffet breakfast at the lobby tea lounge, which has very good service and only limited to guests on the B&B plan during morning hours. However, the selections are very limited, not nearly as good as the breakfast buffet at another restaurant at the hotel. Good location. Subway station is only a short stroll away. Once one figures out the metro system, it is fairly easy to get around the town. WiFi signal is very strong and stable. It appeared to attract many tourists, both individuals and groups. Maybe it was low season for business travelers and meetings.

9 Sataya T.
March 04, 2015
Best. Location. Easy to travel to . Clean and savty

8.7 Becca S.
United States
March 03, 2015
A great hotel in Shinjuku
Space in the rooms, location, comfortable
Keio Plaza was a very convenient stay, in a good part of town, and close to the Shinjuku train station. There was so much space in our room for us to spread out. Plus a vanity. I would stay here again.

9.3 Elizabeth B.
March 02, 2015
Amazing location & fantastic service
Location, Service and comfort
Staff that goes the extra mile to create a positive experience despite the hotel being busy during the Tokyo Marathon period. Lovely stay and fantastic view of Mount Fuji from our room, couldn't ask for more.

9.7 Penpitchar L.
March 02, 2015
Great time
Convenient, clean and service.
I had a great time in this hotel. Staffs are really polite and helpful.

8 buranee C.
February 28, 2015
Good location
Food and location is good
A bit busy

9.7 Syazril H.
February 22, 2015
Huge room!
Room size, Easy access and great service
Surprisingly huge room for the price and location. Easy access from Shinjuku Station to the hotel via underground pass which has a "walkerlator".

7.3 Che W.
Hong Kong
February 19, 2015
Nice Hotel
limousine bus, good location and Clean
i think the best thing of this hotel is provided limousine bus stop here, if you have tons of luggages, it is very great to go direct limousine bus to airport without moving all the luggages by yourself to JR!!!!

8.7 Wiktor C.
February 13, 2015
Location, value for money, friendly staff
Great stay overall.