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Excellent 8.3
Based on 2473 reviews

Recent customer comments

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based on 2473 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

9.7 Syazril H.
February 22, 2015
Huge room!
Room size, Easy access and great service
Surprisingly huge room for the price and location. Easy access from Shinjuku Station to the hotel via underground pass which has a "walkerlator".

7.3 Che W.
Hong Kong
February 19, 2015
Nice Hotel
limousine bus, good location and Clean
i think the best thing of this hotel is provided limousine bus stop here, if you have tons of luggages, it is very great to go direct limousine bus to airport without moving all the luggages by yourself to JR!!!!

8.7 Wiktor C.
February 13, 2015
Location, value for money, friendly staff
Great stay overall.

8 sherrylyn A.
February 10, 2015
Huge room for tokyo
Big room, free shuttle to disney, value for money
Happy moments stay in keio

8 Greg P.
United States
February 08, 2015
Nice hotel in Shinjuku
Location, Value, Clean
I had an enjoyable stay here. Not an outstanding one though. There was no example at all of the hotel going "beyond expectation" but they delivered a decent standard. As examples, I had to wait precisely until 2pm to check-in despite a early flight arrival at 7am (8 hour overnight flight), the breakfast was just basic and ok, and the housekeeping never put the iron / iron board back in the cupboard after I ironed my clothes on the first day.

9.3 Gill I.
February 07, 2015
Good location
reasonably close to Shinjuku station, english movie channel,
First impression was good but our room was in the south tower not the main tower which has been refurbished so it was a bit tired looking. That said the room was clean and beds good size. There is some refurbishment going on but didn't cause us any problems. About a 5 min walk to Shinjuku station. Places to eat were more prevalent on the other side of the station to where the hotel is. Would stay there again and recommend to others.

10 Adranne T.
February 07, 2015
Hotel in the heart of Shinjuku
convenient location, modern and clean
Our stay at the Keio Plaza Hotel was pleasant and convenient. It is a 10 min walk from the centre of Shinjuku's most popular areas and shopping centre. It is also only 5 mins away from Tochomae Station and 10 min away from Shinjuku Station. Most staff are able to speak English. There's also a couple of sky bars for lounging at night.

9.7 Pavara T.
February 07, 2015
My selection Hotel in shinjuku station
easy to acess, best service, big room in Shinjuku
keio plaza is located at Shinjuku city, although I have to walk around10-15minutes to the JR station but there were the walkway to the hotel from the station. The limousine bus station is at the hotel so you can go to the airport so easy.

9.7 Clinton Z.
United States
February 07, 2015
Room, Service, and Location

8 James K.
February 06, 2015
Large Comfortable Room in Great Locatoin
Room size, location, location
This was our second stay at Keio Plaza and this trip we booked into Renovated Plaza Luxe Double in South Tower on Level 32 with great views back to Times Square. Location is excellent being an easy 5 min walk from Shinjuku Station which has direct express train access to Narita Airport. The room was slightly smaller than our previous room but still good size and very comfortable queen size bed. Whilst the room had Executive Lounge access the Lounge was a little disappointing being very small when compared to other Executive Lounges we have used and didn't even provide basic buffet breakfast as you'd expect - so not really sure it is worth the extra $$. But all in all very good 4 star hotel and would stay here again on our next visit to Tokyo.