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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330

Recent customer reviews

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Excellent

8.3

based on 2443 reviews

1555 reviews in English

Value for Money
7.7
Location
8.8
Staff
8.4
Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (2443)
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Wai M. Groups Hong Kong, December 29, 2014
Nice Hotel with good location

convenience, comfort and clean
8
Karen C. Families with young children Singapore, December 29, 2014
service review

cleanliness, location and service
10
Ting R. Families with young children Indonesia, December 28, 2014
Good hotel

Location near interesting area
9
Chul S. Couples Thailand, December 27, 2014
2 days apart,2 different experiences at Keio plaza

very convenience location, nice ample space room.
10
IMy wife and I were here two periods. The first one during Dec 25-27,2014.Everything is perfect.But there was a problem checking in on our 2nd visit during Dec 29 2014 at 10 pm. ; the staff said the room is not ready. We have to wait more than 30 minutes though we notified the manager that we have to get change and go out to the appointment and the (lady) staff was not so nice. Other than that the service is good.
Iing K. Families with young children Indonesia, December 26, 2014
heart of shinjuku

location
10
conveniently nice
Seok S. Families with young children Malaysia, December 24, 2014
Great hotel at a convenient location

Concierge, location and comfort
9.7
Great! Everything was up to our expectation.
Julie T. Solo travelers Malaysia, December 24, 2014
Keio Plaza Hotel

Location, Airport Limosine to Haneda/narita easy access
6.3
I've stayed in Keio three years ago.Two days before checkin I called Keio to confirm my twinbedded booking-was informed a double bed is allotted.Keio asked me to contact Agoda on bed mixup.I told them there is NO mixup,I confirmed a twin room!! My booking came with breakfast...thinking its buffet but only continental at the Ground Floor.My booking was with lounge access but its not by International Standard Executive Lounge as two types of pasteries,nuts, coffee tea,soft drinks and beer.One meeting room,some lounge chairs,counter top. I stayed on Premium Plus Room...room is ok but bathroom is prefabricated ie:bathroom floor is plastic,still need to climb over into bathtub to shower! Very small area. Am quite disappointed so next trip definitely not in Keio Plaza.
Jirawan C. Families with older children Thailand, December 24, 2014
Very comfortable

close to train station, very clean, variety of restaurants to choose from
9.7
Seok S. Families with young children Malaysia, December 24, 2014
Great location, even better service

Great Teppanyaki, Central to train/bus hub, airport limousine stop right at the doorstep
9.3
Excellent! Everything was what we expected, we made d rite decision to stay here
Grace D. Families with older children Philippines, December 24, 2014
comfortable, clean, location wise

comfortable, clean, location wise
8
very satisfied
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