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Excellent 8.3
Based on 2492 reviews

Recent customer comments

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based on 2492 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Elizabeth B.
March 02, 2015
Amazing location & fantastic service
Location, Service and comfort
Staff that goes the extra mile to create a positive experience despite the hotel being busy during the Tokyo Marathon period. Lovely stay and fantastic view of Mount Fuji from our room, couldn't ask for more.

Penpitchar L.
March 02, 2015
Great time
Convenient, clean and service.
I had a great time in this hotel. Staffs are really polite and helpful.

buranee C.
February 28, 2015
Good location
Food and location is good
A bit busy

Syazril H.
February 22, 2015
Huge room!
Room size, Easy access and great service
Surprisingly huge room for the price and location. Easy access from Shinjuku Station to the hotel via underground pass which has a "walkerlator".

Che W.
Hong Kong
February 19, 2015
Nice Hotel
limousine bus, good location and Clean
i think the best thing of this hotel is provided limousine bus stop here, if you have tons of luggages, it is very great to go direct limousine bus to airport without moving all the luggages by yourself to JR!!!!

Wiktor C.
February 13, 2015
Location, value for money, friendly staff
Great stay overall.

sherrylyn A.
February 10, 2015
Huge room for tokyo
Big room, free shuttle to disney, value for money
Happy moments stay in keio

Greg P.
United States
February 08, 2015
Nice hotel in Shinjuku
Location, Value, Clean
I had an enjoyable stay here. Not an outstanding one though. There was no example at all of the hotel going "beyond expectation" but they delivered a decent standard. As examples, I had to wait precisely until 2pm to check-in despite a early flight arrival at 7am (8 hour overnight flight), the breakfast was just basic and ok, and the housekeeping never put the iron / iron board back in the cupboard after I ironed my clothes on the first day.

Gill I.
February 07, 2015
Good location
reasonably close to Shinjuku station, english movie channel,
First impression was good but our room was in the south tower not the main tower which has been refurbished so it was a bit tired looking. That said the room was clean and beds good size. There is some refurbishment going on but didn't cause us any problems. About a 5 min walk to Shinjuku station. Places to eat were more prevalent on the other side of the station to where the hotel is. Would stay there again and recommend to others.

Adranne T.
February 07, 2015
Hotel in the heart of Shinjuku
convenient location, modern and clean
Our stay at the Keio Plaza Hotel was pleasant and convenient. It is a 10 min walk from the centre of Shinjuku's most popular areas and shopping centre. It is also only 5 mins away from Tochomae Station and 10 min away from Shinjuku Station. Most staff are able to speak English. There's also a couple of sky bars for lounging at night.