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Excellent 8.3
Based on 2471 reviews

Recent customer comments

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Excellent



based on 2471 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Tomas C.
Taiwan
May 05, 2016
Feel luxury and comfortable at this hotel.
Overall a wonderful experience with free shuttle to Disney land and other premium services. Just a small suggestion that Lounge facility could be better and bed could be softer.

JIan W.
China
May 03, 2016
excellent location and services, room facilities are a little old,
It would be better if the hotel can advertise its hotel airport transportation services

Ali H.
Egypt
May 03, 2016
Mr. Ali Moussa
it is an excellent hotel, must be rated more than 8.3

Donna G.
Philippines
May 02, 2016
Great Hotel
Great personnel, clean hotel and most of all comfy sleeping quarters.

Patsy S.
Singapore
May 02, 2016
Good service recovery
Housekeeping overlook a chewing gum stucked to the sofa which stained my mom's pants. When we reported the problem, the hotel manager came to our room and apologised profusely. They immediate took the stained pants for laundry services and returned cleaned and ironed, left a note of apology on the table and also a gift (some cookies/snacks) the next day. If only, they would offer us breakfast vouchers for 3 instead of the snacks. English of the staff needs improvement but they are very polite and try to help as much as possible.

Ju H.
Taiwan
May 01, 2016
Good location.
Good location.

Boon O.
Malaysia
April 30, 2016
Mr ong boon leng
Staff no goog service

Gayle R.
United States
April 29, 2016
Great location, great facilities.
Not a budget hotel but very large rooms (for Tokyo) and all of Shinjuku on your doorstep.

sucy B.
Indonesia
April 28, 2016
Great location, clean n comfy
Staffs r great, would come back again

Pui W.
Singapore
April 28, 2016
Spacious room, good service
Room is spacious, L'occitane toiletries were a plus. Located within 3 mins' walking distance to Tochomae station on the Toei Oedo line, and 1 stop away from the busy Shinjuku interchange station.