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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku Shinjuku-ku, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 1436
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
1898 reviews

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.4
All reviews (1898)
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Pei Y. Families with young children Australia, April 12, 2015
Luxurious hotel strategically located in Shinjuku

Location, comfortable rooms, professional service
9.7
Only stayed for the night so rooms were expensive but worth it. Huge lobby so it took a few minutes to find the reception desk but the staff were professional and friendly, with concierge helping to bring our bags up to our rooms. Great location only a short walk from Shinjuku station and surrounding shopping areas. It's also just around the corner from the Willer bus stop(Kyoto to Tokyo Willer Express bus). Along with the comfortable and clean rooms make this a great place to stay.
Chawin S. Families with young children Thailand, April 11, 2015
It is good hotel

Near station
8.7
Jackie L. Families with older children Philippines, April 11, 2015
Nice

Location cleanliness accessible
7
It is very accessible to the trains
Guo H. Families with young children Singapore, April 11, 2015
Great Hotel in a convenient location

Location, Room and Food
10
Hotel was located near to Shinjuku Station, within walking distance. Most of the walk was sheltered. Many shopping centres near to the hotel, with great dining options. The hotel has about 7-8 restaurants or even more for one to choose from. There is even a convenience store in the hotel. Stayed in the executive suite with free access to lounge for one to enjoy a night view and a couple of drinks. Perfect start to my Japan tour.
Xiu Y. Couples Singapore, April 10, 2015
Poor staff attitude. Crowded and busy hotel

Room is clean. Housekeeping is good. Location is good.
5.7
Pros: Location is good. Room is clean. Room size is decent. Cons: Lousy staff attitude. Not impressed overall considering this is a rather posh hotel. Very busy and crowded with big groups of traveller, resulting in slow service. No complimentary bottled water. I find this ridiculous and unacceptable. The hotel charges S$300 a night but is unwilling to fork out 2 bottles of water daily which cost about S$2!
Kai X. Couples Singapore, April 10, 2015
a lot of walking from shinjuku mrt.

nil
6
a lot of walking from shinjuku train line
Charmaine D. Families with older children Philippines, April 9, 2015
Good Location

The location is very convenient , near Shinjuku station, , Check in and X
6.7
Agnes C. Families with older children Philippines, April 6, 2015
very good location

c
9.7
Location very nice rooms and friendly and helpful staff
Eka M. Couples New Zealand, April 6, 2015
Comfy hotel

Clean, comfy, big room
8.7
Nice
Wade K. Couples United States of America, April 5, 2015
Overall Nice Hotel

Location, Room size, Food
8.7
Our stay was pleasant. The location is nice, hotel rooms are a good size, the pillows were too hard/firm, the bed was too firm for me, but overall it was a nice hotel. The staff was friendly but the bell captain employees need to be a little bit more approachable and friendlier. The first guy attendant (Nagasue) was not friendly at all and gave me a sign when I gave him our bags to hold. The ladies are more friendly than the men.

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Customer Reviews - Keio Plaza Hotel, Tokyo

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