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Recent customer comments

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Excellent



based on 2521 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Widya L.
Indonesia
May 09, 2016
Very Convenient location
The hotel is very convenient located below keio plaza and they have lots of shuttle bus to many top attraction around tokyo and airport.

James B.
Philippines
May 06, 2016
Our 1st Vacation in Japan
Service was prompt and excellent. It made our vacation memorable and would like to come back. Hope would get a promotional rate once again and enjoy its high standard service.

Serene C.
Singapore
May 06, 2016
Love it
Will come back. Excellent hotel.

Tomas C.
Taiwan
May 05, 2016
Feel luxury and comfortable at this hotel.
Overall a wonderful experience with free shuttle to Disney land and other premium services. Just a small suggestion that Lounge facility could be better and bed could be softer.

JIan W.
China
May 03, 2016
excellent location and services, room facilities are a little old,
It would be better if the hotel can advertise its hotel airport transportation services

Ali H.
Egypt
May 03, 2016
Mr. Ali Moussa
it is an excellent hotel, must be rated more than 8.3

Donna G.
Philippines
May 02, 2016
Great Hotel
Great personnel, clean hotel and most of all comfy sleeping quarters.

Patsy S.
Singapore
May 02, 2016
Good service recovery
Housekeeping overlook a chewing gum stucked to the sofa which stained my mom's pants. When we reported the problem, the hotel manager came to our room and apologised profusely. They immediate took the stained pants for laundry services and returned cleaned and ironed, left a note of apology on the table and also a gift (some cookies/snacks) the next day. If only, they would offer us breakfast vouchers for 3 instead of the snacks. English of the staff needs improvement but they are very polite and try to help as much as possible.

Ju H.
Taiwan
May 01, 2016
Good location.
Good location.

Boon O.
Malaysia
April 30, 2016
Mr ong boon leng
Staff no goog service