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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330

Recent customer reviews

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Excellent

8.3

based on
2292 reviews

1450 reviews in English

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (2292)
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Donna M. Families with young children Philippines, October 30, 2015
Pleasant stat

Location, airport limousine bus stops infront of the hotel, on the quiet side of shinjuku
8.7
Satisfied
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David E. Couples Malaysia, October 28, 2015
Clean , new and A grade services

Polite staff, approachable , clean and new
10
It's a very pleasant stay in Keio hotel, will be back for sure
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Chin W. Families with young children Singapore, October 27, 2015
overated hotel

good service
6
the checkin took us 20mins of wait and we had our 2 months old baby. we fail to understand why the checkin had a long queue and so slow. the room is very old
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Yun F. Couples Taiwan, October 26, 2015
Good hotel

Good spot
4
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John L. Families with older children Hong Kong, October 21, 2015
Very good hotel.

Location, room size and value for money
8.3
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Brittney C. Solo travelers United States of America, October 21, 2015
Great location. Great view.

Large room size, updated decor, great location
9.3
I stayed at the keio plaza 2 nights at the end of a 16 day holiday. The room is large and clean and inviting. Nespresso coffee maker in the room. Remote control panel for lights and blinds. A great view from the 38th floor of the main tower. It is a huge hotel with many upscale restaurants which looked nice. But I did not eat there. It is right next to the tachomae station and a tunnel connection to Shinjuku station. The upgrade for access to the lounge was overrated. But the sky bar was a great place to have a drink. The staff are lovely and accommodating. The hotel runs a limo bus service to Narita airport for around 3100 yen. I went on the Narita express but it was good to know for future. I would absolutely stay here again.
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Issinee V. Families with older children Thailand, October 21, 2015
Good location

location, staff, facilities
7.7
it was nice since the hotel location is close to shinjuku train station
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Brian M. Couples Australia, October 19, 2015
over priced but good location

location, room size
5.7
OK, but overpriced for room condition. Overly officious approach to customer relations which left me underwhelmed. Renovated room still felt old (old bathroom and chipped furniture, leaking toilet). For the price suggest you try a different hotel. (I did not eat in the hotel so cannot arte the food but looked good).
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Han G. Business travelers South Korea, October 16, 2015
Size is good enough

Size, Location, airport bus
9.3
Room size is large in Japan and there is airport bus which departure at hotel. It was convenience for early flight.
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Supada N. Groups Thailand, October 13, 2015
Clean and new room

Location, room and staff
9.7
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