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Excellent 8.3
Based on 2471 reviews

Recent customer comments

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based on 2471 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

8.4 steve A.
March 28, 2016
Keio Plaza with Kids
Overall, our stay was great! The hotel is situated near the local restaurants and shops that you and your family can explore. The room are spacious enough and very clean. They also have free shuttle service to Disney Resorts, but you have to reserve in advance, because seats are very very limited.

7 Janelle S.
March 27, 2016
Good but there are other hotels which are better
Big room, near restos
Near the train station. Walking distance from shopping areas. But for the price, some other hotels are even nearer and better in terms of location. Lobby is very crowded. Only 2 conceirge staff so you have to wait for some time to get help.

7.7 Keng T.
March 27, 2016
Good location, food so so, room comfortable
Location, free transfer

8.4 sheung T.
March 24, 2016
A very good hotel.
Worth money spending

6.4 Prasit N.
March 23, 2016
Big hotel in quite good location
The hotel is quite big. Most things were great. It would be even better if there are more English TV programs or free movies. Other things are fine.

8 Jeffrey L.
March 23, 2016
good hotel
hotel is near restaurants and shopping areas , room is big and spacious , toiletries is awesome

10 Mei H.
March 23, 2016
Room and service are good, food is also excellent.
Great experience.

9.6 Shamshul S.
March 23, 2016
Good hotel, good location in Shinjuku and staff always helpful.

10 Poey L.
March 22, 2016
Great Service
We've returned to this hotel after our day trip from Takayama & was given a room which the aircon is not working. We've called the reception to request for a change of rooms & were given a room upgrade with aircon working in good condition. Very happy with the customer service & it's in a great location. Will definitely be back again!

10 Pearleen H.
March 22, 2016
Hotel is pricy. Location is good. Room size is pleasant. Had a great stay there. Bonus: hotel provided free shuttle bus trip to Disneyland .