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Keio Plaza Hotel

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan 160-8330

Recent customer reviews

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Excellent

8.3

based on 2415 reviews

1528 reviews in English

Value for Money
7.7
Location
8.8
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (2415)
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Donna M. Families with older children Philippines, May 1, 2016
Great Hotel
6.7
Great personnel, clean hotel and most of all comfy sleeping quarters.
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Ali H. Couples Egypt, May 1, 2016
Mr. Ali Moussa
6.7
it is an excellent hotel, must be rated more than 8.3
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Ju L. Couples Taiwan, April 30, 2016
Good location.
5.7
Good location.
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Patsy S. Families with older children Singapore, April 30, 2016
Good service recovery
4.7
Housekeeping overlook a chewing gum stucked to the sofa which stained my mom's pants. When we reported the problem, the hotel manager came to our room and apologised profusely. They immediate took the stained pants for laundry services and returned cleaned and ironed, left a note of apology on the table and also a gift (some cookies/snacks) the next day. If only, they would offer us breakfast vouchers for 3 instead of the snacks. English of the staff needs improvement but they are very polite and try to help as much as possible.
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Pui S. Couples Singapore, April 27, 2016
Spacious room, good service
4.7
Room is spacious, L'occitane toiletries were a plus. Located within 3 mins' walking distance to Tochomae station on the Toei Oedo line, and 1 stop away from the busy Shinjuku interchange station.
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Boon L. Couples Malaysia, April 26, 2016
Mr ong boon leng
4
Staff no goog service
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Martha C. Families with older children Philippines, April 24, 2016
Nice hotel
6.7
Rioms were clean. Location is close to nalls and restaurants.
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Gayle R. Business travelers United States of America, April 24, 2016
Great location, great facilities.
6
Not a budget hotel but very large rooms (for Tokyo) and all of Shinjuku on your doorstep.
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Chosen L. Solo travelers Hong Kong, April 22, 2016
Could be better
4.3
Japan has always been renowned for its excellent service which I appreciate very much and impressed me a lot. This impression was almost ruined by the staff at the check-in counter (unfortunately forgot her name!). She was rude, unhelpful and with a poker face, no smile at all! Fortunately the rest of the staff team was courteous as usual.
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Dennis H. Families with young children Philippines, April 19, 2016
very nice
5.3
Hotel.. good location
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